Britney Ruffin
Winterville,NC
Summary
Results-oriented professional prepared for role in collections. Skilled at managing overdue accounts and implementing collection strategies that enhance recovery rates. Known for excellent collaboration and adaptability, ensuring seamless team operations and goal attainment. Proficient in communication and problem-solving, valued for reliability and flexibility.
Overview
8
8
years of professional experience
Work History
Collections Rep 2
Regional Acceptance Corp
01.2019 - 01.2023
- Continue Providing quality customer service to clients and customers and to ensure that teammates are following guidelines. Also offering floor support and ensuring leads and supervisors have help with anything they need as well.
Collections Representative
Aerotek (Regional Acceptance Corp)
09.2019 - 09.2019
- Provide quality customer service to clients who are financed by the company , and collect
Pharmaceutical Operator
Patheon
01.2018 - 05.2018
- Operated and monitored production equipment to ensure efficient and effective manufacturing processes.
Call Center Representative
Convergys
01.2015 - 12.2017
- Call center rep for express scripts and spectrum tv 2 years
- Provided quality assistance to customers, addressing inquiries and resolving issues with efficiency.
Coordinator for the Afterschool Program
Creative Arts Kids
01.2016 - 01.2017
- Organize Payments , Do paperwork and manage paperwork on children
- Coordinated daily activities and schedules for students in the afterschool program, ensuring a structured and engaging environment.
Sales Associate
Walmart
09.2016 - 12.2016
- Provide quality customer service to customers and assist with their needs /cashier
- Collaborated with team members to maintain a clean and organized sales floor.
Education
High School Diploma -
South Central High School
01.2011
Associate of Science - Nursing
Lenoir Community College
Kinston, NC01-2028
Skills
- Compassion
- Skip tracing
- Debt negotiation
- Recording data
- Assertiveness
- Friendly voice
- Active listening
- Decision-making
- Relationship building
- Willingness to grow
- Multitasking
- Great communication
Timeline
Collections Representative
Aerotek (Regional Acceptance Corp)
09.2019 - 09.2019
Collections Rep 2
Regional Acceptance Corp
01.2019 - 01.2023
Pharmaceutical Operator
Patheon
01.2018 - 05.2018
Sales Associate
Walmart
09.2016 - 12.2016
Coordinator for the Afterschool Program
Creative Arts Kids
01.2016 - 01.2017
Call Center Representative
Convergys
01.2015 - 12.2017
High School Diploma -
South Central High School
Associate of Science - Nursing
Lenoir Community College