Britney Salazar
El Paso
Summary
Dynamic customer service professional with proven expertise at PLS Cashing Place, excelling in problem resolution and active listening. Recognized for enhancing customer satisfaction and streamlining communication processes. Skilled in data entry and maintaining accurate records, consistently achieving operational efficiency in high-pressure environments.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
PLS Cashing Place
01.2023 - 06.2024
- Assessed customer needs and provided appropriate solutions to enhance satisfaction.
- Managed incoming calls and resolved inquiries in a timely manner.
- Collaborated with team members to streamline communication processes.
- Documented customer interactions accurately in CRM systems for future reference.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Cashier
Morrison Management
12.2021 - 05.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Maintained cleanliness and organization of checkout area to enhance workflow.
- Collaborated with team members to streamline operations during peak hours.
- Managed cash drawer, balancing receipts and cash at shift end.
- Monitored inventory levels at checkout counters, reporting discrepancies promptly.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Bowie High School
801 S San Marcial St, El Paso, TX, 79905Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Administrative support
- Quality control
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
PLS Cashing Place
01.2023 - 06.2024
Cashier
Morrison Management
12.2021 - 05.2022
Bowie High School
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