Britney Silerio
Crown Point,IN
Summary
Reliable customer service representative with experience keeping delivery and customer service operations moving smoothly and in a positive timely manner. Talented at scheduling deliveries, explaining details to customers and confirming accurate information. Accurate with compliance requirements.
Overview
1
1
year of post-secondary education
8
8
years of professional experience
Work History
Call Center Dispatcher
Superior Ambulance
Highland, IN
03.2024 - Current
- Verified locations and caller details for accurate response routing.
- Maintained accurate records of dispatched calls, supporting quality assurance through thorough documentation.
- Resolved customer complaints in an efficient manner while adhering to company policies.
Server
Hooters
Lansing, Illinois
10.2022 - 03.2024
- Processed payments using point-of-sale system and handled cash transactions.
- Provided excellent customer service to ensure satisfaction.
- Maintained clean tables, service stations, and guest dining areas.
Accounts Payable
Phoenix Rising Management
01.2022 - 08.2022
- Updated customer records to ensure accurate invoicing and timely payment receipt.
- Assisted in the development of annual budgeting process for Accounts Payable department.
- Answered inquiries from customers regarding their accounts payable and receivable balances.
Administrative Clerk/HR Assistant
Towne Centre
Merrillville, Indiana
09.2020 - 01.2022
- Managed incoming and outgoing calls, ensuring accurate message recording for timely distribution to office staff.
- Coordinated training sessions, meetings, and administrative tasks to support operational efficiency.
- Organized files, records, and confidential documents for daily office operations.
Shift Leader/Key Holder
Once Upon A Child
09.2018 - 09.2020
- Collaborated with managers to set departmental goals and tracked progress to ensure alignment with store objectives.
- Addressed customer concerns and reported unresolved issues to management.
- Trained new employees on procedures, safety rules, and service standards.
Sales Associate
Pure Smiles
07.2018 - 09.2018
- Performed teeth whitening to customers in a professional environment.
- Explained treatment options and answered questions with clear, calm communication.
Education
Associate of Science - Paralegal Studies
South Suburban College of Cook County
South Holland, IL 10.2025 - 10.2026
Certification - Esthetics
John Amico's School of Hair Design
Oak Forest, ILHigh School Diploma -
Crown Point High School
Crown Point, IndianaSkills
- Call Prioritization
- Data Entry
- Organization
- Outlook
- Problem-solving
- Team Leadership
- Dedication
- Customer Service
- Communication
- Multitasking
- Webex
Skills
- Call Prioritization
- Data Entry
- Outlook
- Team Leadership
- Customer Service
- Communication
- Multitasking
- Webex
Timeline
Associate of Science - Paralegal Studies
South Suburban College of Cook County
10.2025 - 10.2026
Call Center Dispatcher
Superior Ambulance
03.2024 - Current
Server
Hooters
10.2022 - 03.2024
Accounts Payable
Phoenix Rising Management
01.2022 - 08.2022
Administrative Clerk/HR Assistant
Towne Centre
09.2020 - 01.2022
Shift Leader/Key Holder
Once Upon A Child
09.2018 - 09.2020
Sales Associate
Pure Smiles
07.2018 - 09.2018
Certification - Esthetics
John Amico's School of Hair Design
High School Diploma -
Crown Point High School