Britney Stewart
Somerset
Summary
Highly driven individual intrinsically motivated by helping others. My goal is to excel in every career opportunity given, with proven loyalty and desire to promote a positive work environment. I have extensive experience in customer service, both in person and over the phone, and possess a deep understanding of governmental financial systems along with confidentiality regulations. My strong interpersonal skills enable me to communicate effectively with people from diverse backgrounds, fostering positive relationships within the workforce. Possessing nearly 20 years of experience within telecommunications.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Targeted Case Manager
Open Arms Recovery
Somerset, KY
05.2025 - Current
- Conducted assessments to identify client needs and create tailored care plans for recovery.
- Coordinated with internal teams to facilitate access to mental health services and resources.
- Monitored client progress through regular follow-ups, adjusting treatment plans as necessary.
- Advocacy: ensuring clients are receiving appropriate person-centered care and timely services.
- Crisis intervention: provided clients with immediate support during crisis.
- Ensured adherence to HIPAA standards to protect patient confidentiality.
SERVER/BARTENDER
SORRENTO’S BAR AND GRILL
05.2024 - 11.2024
- While in college finishing my degree, picked up part time work provided each guest with an exceptional dining experience while they visit our restaurant.
ADVISOR/INTERIM QUALITY
ANTHOLOGY (FORMELY BLACKBOARD SS)
06.2015 - 05.2024
- I took inbound phone calls assisting college students with their college inquiries for the Admissions, Registration, Bursar, and Financial Aid departments.
- Excelling expectations, I was promoted to the Interim Management role. While in that role I monitored quality assurance to ensure clients received exceptional customer service experience.
- Provided exceptional customer service and was nominated for Top KUDOS adviser multiple times, excelling all workforce expectations.
- Documenting communications with clients under FERPA guidelines.
SERVER
BUFFALO WINGS & RINGS
01.2018 - 06.2020
- I served the guests as they arrived at the restaurant, ensuring that they had an exceptional dining experience.
CSR LEVEL III
PACIFIC PULMONARY SERVICES
04.2011 - 11.2014
- Assisted oxygen patients with supplies, scheduled technician services, and performed. Also provided non-emergency troubleshooting on their oxygen, CPAP, or BIPAP equipment, over the phone. Excelled all required expectations within quality standards and procedures within the workforce while following HIPAA laws and regulations.
QUALITY ASSURANCE
BLACKBOARD (FORMELY KNOWN AS PRESIDIUM)
05.2008 - 04.2011
- I worked as a Quality Assurance professional at Blackboard (formerly known as Presidium). In this role, I exhibited my leadership and coaching skills by monitoring quality assurance within advisors and leadership. My coaching tips to advisors were instrumental in providing exceptional customer support while meeting business goals and regulations.
Education
Bachelor of Science - Psychology
University of The Cumberland’s
Williamsburg, KY05-2025
Associate of Art’s - undefined
Somerset Community College
12-2022
College Preporatory HS Diploma - undefined
Southwestern Highschool
05-2006
Skills
- Time management
- Counseling and interpersonal
- Dependability
- Quality assurance
- Typing speed 60 wpm
- Empathy and Compassion
- 11 Years of Financial Aid/College administration experience
- Adaptability
- Professional Communication and Writing
Certification
- Licensed Case Manager
Timeline
Targeted Case Manager
Open Arms Recovery
05.2025 - Current
SERVER/BARTENDER
SORRENTO’S BAR AND GRILL
05.2024 - 11.2024
SERVER
BUFFALO WINGS & RINGS
01.2018 - 06.2020
ADVISOR/INTERIM QUALITY
ANTHOLOGY (FORMELY BLACKBOARD SS)
06.2015 - 05.2024
CSR LEVEL III
PACIFIC PULMONARY SERVICES
04.2011 - 11.2014
QUALITY ASSURANCE
BLACKBOARD (FORMELY KNOWN AS PRESIDIUM)
05.2008 - 04.2011
Associate of Art’s - undefined
Somerset Community College
College Preporatory HS Diploma - undefined
Southwestern Highschool
Bachelor of Science - Psychology
University of The Cumberland’s