Britney Suria
Montgomery,TX
Summary
Dynamic canine behavior trainer with a proven track record in enhancing client relations and optimizing training techniques. Committed to improving animal performance and customer satisfaction through effective communication and veterinary diagnostics.
Overview
8
8
years of professional experience
Work History
Head Handler and Trainer
Handling by Britney
Montgomery, TX
01.2019 - Current
- Trained dogs in human assistance or property protection duties.
- Assessed animals for trainability and identified specific tasks to maximize their potential in roles such as assistance or protection.
- Advised owners on tailored strategies for ongoing training, reinforcing lessons to enhance animal behavior and performance.
- Monitored animal physical conditions to identify illnesses requiring medical care.
- Streamlined handling processes to enhance overall workflow efficiency.
- Organized animal shows at local venues to demonstrate effective training techniques and engage the community.
- Delivered exceptional customer service by responding promptly to inquiries and requests.
- Advised animal owners regarding the purchase of specific animals.
Head Customer Service Representative
Woodforest Animal Hospital
Montgomery, TX
01.2022 - 09.2024
- Developed and implemented customer service policies to enhance patient experience.
- Supervised daily operations of customer service team, ensuring efficient service delivery at animal hospital.
- Resolved client inquiries and complaints regarding pet care services.
- Maintained positive relationships with customers by responding promptly to inquiries, enhancing overall satisfaction.
- Coordinated scheduling for veterinary appointments and follow-ups, optimizing client access to care.
- Trained staff on effective communication and engagement techniques.
- Facilitated weekly team meetings to discuss performance and set goals.
- Assisted in recruiting and hiring prospective candidates.
Education
Some College (No Degree) - Animal Science
Sam Houston State University
Huntsville, TXSkills
- Canine behavior training
- Training techniques
- Veterinary diagnostics
- Veterinary assistant support
- Streamlined processes
- Behavioral evaluation
- Customer service
- Client relations
- Record keeping
- Animal handling techniques
Timeline
Head Customer Service Representative
Woodforest Animal Hospital
01.2022 - 09.2024
Head Handler and Trainer
Handling by Britney
01.2019 - Current
Some College (No Degree) - Animal Science
Sam Houston State University