Jessica Hicks
Salt Lake City
Summary
Versatile and dynamic professional with extensive experience across various sectors including property management at msg/UHaul dealer and customer service. Excelled in roles requiring exceptional organizational skills and a keen focus on customer satisfaction. Proficient in maintenance and preventive measures, coupled with a proven track record of enhancing operational efficiency. Demonstrates strong communication abilities and a commitment to delivering high-quality service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Manager
U-Haul
Salt Lake City
10.2024 - 12.2024
- Oversee location operations
- Managed 10 crew members scheduling
- Fleet operations
Property Manager
msg/UHaul dealer
Erda
02.2022 - 09.2024
- Property Manager of Storage facility
- Authorized U-Haul Dealer
Caregiver/Med Tech
Cottage Glen Assisted Living
Tooele
06.2022 - 01.2023
- Daily ASL's
- Medication Management
Waitress/Kitchen Staff
Karma Cafe
Tooele
04.2021 - 11.2021
- Cleaning, Stocking, morning prep, customer service, food handling, serving, handling of large amounts of cash, closing prep
Head Housekeeper
Cottage Glen Assisted Living
Tooele
06.2020 - 02.2021
- Laundry
- Keeping all employee bathrooms clean
- All resident rooms clean
- Keeping all closets stocked
- Keeping inventory of all cleaning supplies
- Helping residents with any small tasks such as making their beds, moving furniture, or with their personal laundry, etc
Front Desk Clerk
Best Western
Tooele
05.2020 - 07.2020
- Checking guests in and out
- Preparing breakfast for guests
- Maintain a clean lobby area
- Audits
- End of day paperwork
Machine Operator
MIDWEST CANVAS
Tooele
10.2019 - 04.2020
- I run the main machine that makes the concrete tarps
- I also operate the grommet machine
Sales Associate
7-Eleven
West Valley City
08.2019 - 09.2019
- Cashier, stocking, cleaning, customer service, handling large amounts of money, sales of age restricted products
Equipment Maintenance
Design Ink
West Jordan
03.2019 - 08.2019
- Squeegee washer
Sales Associate
7-Eleven
West Valley City
01.2019 - 03.2019
- Cashier, stocking, cleaning, customer service, handling large amounts of money, sales of age restricted products
Packaging
Biovation Labs
West Valley City
04.2018 - 06.2018
- Line lead
- Label machine
- Neckband machine
- Operating the tablet counter
- Boxed products to be shipped out
Housekeeper
Villa Motel
Tooele
10.2016 - 01.2017
- Deep cleaning rooms, laundry, checking on our guests
Bartender/Server
Moose Lodge Bar
Tooele
03.2012 - 10.2012
- Responsibilities
- Stock the bar, clean, log books, cashier, cook, serve food, count my register, interact with customers
- Working at the bar made me more aware of my surroundings and quicker on my feet
- 75% of the time I was on my feet interacting with my customers
Security Officer
Centennial Event Staffing
West Valley City
03.2010 - 06.2010
- Baggage and Ticket check
- My reason for leaving was because I was pregnant at the time and was close to my due date
Customer Service
Panda Express
Tooele
05.2007 - 07.2007
- Responsibilities
- Customer Service, managing my register, cleaning my work areas, keeping supplies stocked
Customer Service
Carl's Jr.
Tooele
08.2006 - 11.2006
- Responsibilities
- Customer Service, managing my register, stocking supplies, keeping my work areas clean
Server
OSAKA Japanese restaurant
Tooele
12.2015
- Responsibilities
- Customer service, cleaning, stocking
Education
GED -
Tooele High School
Tooele, UT01.2007
Skills
- Front Desk
- Animal obedience and behavior training
- Pet Supervision Expertise
- Basic Computer Skills
- Animal Care Expertise
- Live chat
- Animal Care
- Dementia care
- Cashiering
- Bartending
- Effective Time Management
- Dog show handling
- Assisted living
- Proficient Cash Processing
- Serving Experience
- Effective Communication Skills
- Hospice care
- Skilled in Assisted Living Services
- Pet Care and Grooming
- Customer Call Handling
- Typing
- Memory care
- Canine Management Skills
- Babysitting
- Guest Services
- POS
- Animal Care
- Canine Behavior Training
- Animal Restraint
- Caregiving
- Alzheimer's care
- Industrial Cleaning Proficiency
- Laundry
- Residential and Commercial Cleaning
- Property management
- Customer service-focused
- Maintenance
- Preventive Maintenance
- Rent collection
- Fleet operations
- Medication management
- Customer service
- Inventory control
- Team leadership
- Sales strategies
- Equipment maintenance
- Quality assurance
- Effective communication
- Problem resolution
- Time management
- Conflict management
- Training development
- Performance evaluations
- Sales
- Schedule management
- Customer relationship management
Certification
- ServSafe Food Handler ex: 02/28
- First Aid CPR AED ex: 02/27
- CPR/FIRST AID/AED ex: 02/27
- ServSafe Alcohol ex: 02/28
- Utah On-Premise Alcohol Seller-Server Training
Assessments
- Cleaner fit, Proficient, 12/21
- Customer service, Proficient, 01/22
- Attention to detail, Proficient, 02/23
- Work style: Reliability, Proficient, 12/21
- Analyzing data, Completed, 02/21
- Manufacturing fit, Proficient, 01/22
Personal Information
Authorized To Work: US
Timeline
General Manager
U-Haul
10.2024 - 12.2024
Caregiver/Med Tech
Cottage Glen Assisted Living
06.2022 - 01.2023
Property Manager
msg/UHaul dealer
02.2022 - 09.2024
Waitress/Kitchen Staff
Karma Cafe
04.2021 - 11.2021
Head Housekeeper
Cottage Glen Assisted Living
06.2020 - 02.2021
Front Desk Clerk
Best Western
05.2020 - 07.2020
Machine Operator
MIDWEST CANVAS
10.2019 - 04.2020
Sales Associate
7-Eleven
08.2019 - 09.2019
Equipment Maintenance
Design Ink
03.2019 - 08.2019
Sales Associate
7-Eleven
01.2019 - 03.2019
Packaging
Biovation Labs
04.2018 - 06.2018
Housekeeper
Villa Motel
10.2016 - 01.2017
Server
OSAKA Japanese restaurant
12.2015
Bartender/Server
Moose Lodge Bar
03.2012 - 10.2012
Security Officer
Centennial Event Staffing
03.2010 - 06.2010
Customer Service
Panda Express
05.2007 - 07.2007
Customer Service
Carl's Jr.
08.2006 - 11.2006
GED -
Tooele High School
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