Sarah Oliverson
Pleasant Grove
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Onohs Malasada Co
02.2025 - Current
- Built a training program from scratch
- Opened a brand new store: hired and trained a full team, opened a fully functioning store while continuing to build a program/brand
- Heavily involved in marketing and social media to ensure the stores success
- Minimized labor and waste while continuing to build a customer base
- Developed food safety programs
- Onboarded new employees
- Ran weekly payroll for the store
Assistant General Manager
Hotel Management and Consulting, Inc
07.2024 - 01.2025
- Oversaw staff training programs to ensure high standards of customer service and operational efficiency.
- Managed daily hotel operations, ensuring compliance with company policies and industry regulations.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed team schedule with eye for coverage needs and individual strengths.
Office Manager
Best Western Plus, University Inn
08.2022 - 07.2024
- Coordinated daily operations, ensuring seamless front desk management and guest services.
- Streamlined scheduling processes, optimizing staff coverage during peak hours.
- Oversaw maintenance requests, ensuring timely resolutions to enhance guest satisfaction.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Member Service Representative
UCCU
10.2021 - 08.2022
- Resolved member inquiries through effective communication and problem-solving techniques.
- Educated members on financial products and services to enhance understanding and engagement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
General Manager
Arby's
06.2021 - 08.2021
- Directed daily operations, ensuring alignment with organizational goals and customer satisfaction.
- Managed supply chain logistics, optimizing inventory levels and vendor relationships.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Assistant Manager
Arby's
07.2020 - 06.2021
- Implemented inventory management strategies to reduce waste and optimize stock levels.
- Enhanced training programs, resulting in improved employee performance and satisfaction scores.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Arby's Shift Manager
Arby's
08.2015 - 12.2019
- Supervised daily operations to ensure adherence to quality standards and customer service excellence.
- Trained and mentored team members on operational procedures and best practices.
- Resolved customer complaints promptly, fostering positive guest experiences and loyalty.
Education
High school diploma -
Spanish Fork High School
Spanish Fork, UT05-2017
Theatre
Utah State University
Logan, UTSkills
- Bookkeeping
- Organizational skills
- Hotel management
- Employee training
- Customer relationship management
- Customer support
- Schedule management
- Store Management Experience
- Garment sewing
- Communication skills
- Operations management
- Microsoft Excel
- Customer service
- Computer operation
- Quick service & fast food restaurant
- Handling customer inquiries
- Task prioritization
- Office management
- Inventory Control
- Confidential information handling
- Attention to detail
- POS systems
- Payroll
- Front Desk
- Client interaction via phone calls
- Call center experience
- Upselling
- Multi-line phone systems
- Banking
- Cross-selling
Certification
- Driver's License
- Food Handler Certification
- ServSafe Certification
Languages
English - Fluent
Timeline
General Manager
Onohs Malasada Co
02.2025 - Current
Assistant General Manager
Hotel Management and Consulting, Inc
07.2024 - 01.2025
Office Manager
Best Western Plus, University Inn
08.2022 - 07.2024
Member Service Representative
UCCU
10.2021 - 08.2022
General Manager
Arby's
06.2021 - 08.2021
Assistant Manager
Arby's
07.2020 - 06.2021
Arby's Shift Manager
Arby's
08.2015 - 12.2019
High school diploma -
Spanish Fork High School
Theatre
Utah State University