Carmen Feeler
Spring Hill,KS
Summary
Looking for a career where I can use my extensive experience and bilingual skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Manager
Sentinel Real Estate Corporation
Overland Park, KS
03.2024 - Current
- Directed operational strategies to enhance property management efficiency and tenant satisfaction.
- Oversaw budget development and financial reporting to ensure fiscal responsibility across multiple properties.
- Led team performance initiatives, improving employee engagement and retention rates within the organization.
- Implemented process improvements that streamlined operations and reduced costs across managed assets.
- Cultivated relationships with vendors and contractors to secure competitive pricing and high-quality services.
- Developed training programs for staff, enhancing skillsets and promoting professional growth within teams.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Property Manager
Aspen Landings/Eastwood Crossing
Kansas City, MO
08.2018 - 03.2024
- Managed and oversaw daily operations of residential and commercial properties, ensuring efficient and smooth functioning of all aspects of property management
- Developed and maintained positive relationships with tenants, addressing concerns and inquiries promptly, contributing to a high tenant satisfaction rate of 90%
- Conducted regular property inspections to identify maintenance needs, safety hazards, and compliance issues, ensuring a well-maintained and safe living or working environment
- Negotiated and enforced lease agreements, addressing legal and financial considerations, and ensuring compliance with property regulations and policies
- Collaborated with contractors and vendors to coordinate property repairs and improvements, ensuring high-quality work and cost-effectiveness
- Managed and optimized property budgets, tracking income and expenses, and implementing financial strategies that resulted in a 91% improvement in overall property profitability
- Conducted market analysis to set competitive rental rates, contributing to increased property revenue and market competitiveness
- Handled tenant disputes and conflicts professionally and effectively, maintaining positive relationships and minimizing legal complications
- Implemented security measures, such as surveillance systems and access control, ensuring the safety and security of both tenants and property assets
- Conducted regular staff training sessions for property maintenance and management personnel, enhancing team productivity and performance
Operations Manager
MetroPCS
Kansas City, KS
03.2013 - 11.2018
- Advanced knowledge of Currently the operations manager at MetroPCS. In charge of Microsoft word, Microsoft making sure all 13 of my stores are running properly, Excel & Outlook..
- Auditing inventory, all daily transactions and EOD reports, Great time management.
- Hiring employees, payroll, cash handling and auditing all
- Communication
- Cash deposits.
Property Manager
Kansas City, Kansas Housing Authority
Kansas City, KS
05.2008 - 03.2013
- Conducted regular property inspections to identify maintenance needs, safety hazards, and compliance issues, ensuring a well-maintained and safe living or working environment
- Negotiated and enforced lease agreements, addressing legal and financial considerations, and ensuring compliance with property regulations and policies
- Managed and optimized property budgets, tracking income and expenses, and implementing financial strategies that resulted in a 30% improvement in overall property profitability
- Successfully navigated and resolved legal challenges, such as evictions and property-related disputes, minimizing financial and reputational risks
Education
High School Diploma -
Wyandotte High School
05-1994
Skills
- Training & development
- CRM software
- Telemarketing
- Tax experience
- Sales
- Microsoft Office
- Customer service
- Property management
- Management
- Microsoft Word
- Excel
- MS Office
- CRM Software
- 10 Key Calculator
- Mobile devices
- Conflict management
- Account management
- Microsoft Outlook
- Supervising experience
- Office management
- Front Desk
- Recruiting
- Yardi
- Marketing
- Section 8
- Spanish
- Cash register
- Google Docs
- Adobe Acrobat
- LIHTC
- Inventory
- Control
- Sales management
- English
- Financial acumen
- Cash handling
- Front desk
- Leadership
- Retail sales
- Operations
- Inventory
- Budgeting
- Training
- Auditing
- Financial auditing
- Fair Housing regulations
- Payroll
- Property Leasing
Certification
- Certified Property Manager
- March 2023 to Present
Timeline
General Manager
Sentinel Real Estate Corporation
03.2024 - Current
Property Manager
Aspen Landings/Eastwood Crossing
08.2018 - 03.2024
Operations Manager
MetroPCS
03.2013 - 11.2018
Property Manager
Kansas City, Kansas Housing Authority
05.2008 - 03.2013
High School Diploma -
Wyandotte High School