Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Britney Theus

Glen Burnie,MD

Summary

Customer-oriented Front End Associate offering [10]-year background offering assistance to customers and providing appropriate product information. In-depth knowledge of POS system operations. Hardworking and flexible individual successful at closing deals and meeting sales quotas. Friendly [Job Title] skillful in maintaining orderly store appearance, cross-selling products and stocking displays. Bringing [10] years of experience handling customers and cash register operations in fast-paced retail environment. Efficient team player commended for consistently receiving [80%]% satisfactory rate on customer feedback surveys. Well-organized and reliable [Job Title] offering highly organized nature, good multitasking abilities and personable style. Works to satisfy customers and exceed sales targets. Security-conscious and observant with experience minimizing losses and managing stock. Positive and upbeat retail sales professional and people-person with [10 ] years of related experience. Skilled in merchandising products, organizing inventory, and keeping accurate registers. Effortlessly assist customers to complete purchases and individual loyalty to the brand.

Overview

6
6
years of professional experience

Work History

Front End Lead Supervisor

Bjs Wholesales Club
Pasadena, MD
06.2024 - Current
  • Enhanced user experience by implementing responsive web design and optimizing website performance.
  • Participated in ongoing professional development opportunities to stay current with industry trends and emerging technologies.
  • Optimized website load times by implementing advanced caching techniques and compressing images, improving overall site performance.
  • Streamlined development process by introducing agile methodologies and automating repetitive tasks, resulting in faster project delivery.
  • Established performance metrics to measure success of front-end projects, providing actionable insights for continuous improvement efforts.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

Front End Associate

Costco wholesale
Frederick, Md
06.2021 - 03.2024
  • Greeted customers and courteously responded to questions to improve engagement and boost customer service ratings [Number]%.
  • Described merchandise and explained use, care and operation of items.
  • Managed cash and credit card transactions.
  • Demonstrated merchandise operation and explained features.
  • Answered customer phone calls to address concerns and questions.

Administrative Assistant

Gabes
Frederick, Md
05.2019 - 06.2021
  • Developed, implemented and administered departmental office systems and procedures.
  • Had to count the money out of each register to make sure it wasn't short and report any shortage.

Education

High School Diploma - undefined

Tuscarora high school
Frederick, MD
05.2015

Skills

  • Answered incoming calls and directed messages to correct party
  • Greeted visitors upon arrival and directed guests to appropriate departments
  • Received and directed incoming calls to appropriate personnel
  • Ordered office supplies to meet functional needs
  • Processed correspondence, documents, and reports to support clerical staff
  • Photocopied, faxed, and scanned office correspondence
  • Scheduled, confirmed and rearranged internal meetings

LANGUAGES

English, Fluent

Timeline

Front End Lead Supervisor

Bjs Wholesales Club
06.2024 - Current

Front End Associate

Costco wholesale
06.2021 - 03.2024

Administrative Assistant

Gabes
05.2019 - 06.2021

High School Diploma - undefined

Tuscarora high school