Summary
Overview
Work History
Education
Skills
Strengths And Abilities
Timeline
Generic

Britney Thurlow

Council Bluffs

Summary

Seeking a position where my experience will exceed expectations in driving company success. A position which will allow me to utilize my existing skills while embracing growth and development opportunities in a new and challenging role. Passionate and dedicated to enhancing performance through creative solutions, assuring measurable results.

Overview

18
18
years of professional experience

Work History

Operations Manager

Lightning/KJT Logistics
02.2022 - Current
  • Oversaw daily operations, ensuring compliance with safety and quality standards, overall. Assisted in streamlining processes to enhance efficiency from start to finish.
  • Developed and implemented training for staff to improve safety skills and outside skills, to better meet performance expectations.
  • Analyzed and improved operational processes to identify areas for improvement, leading to enhanced service delivery.
  • Interacted well with our employees and customers to build connections and ensure quality relationships. Empowered employees to take ownership of their responsibilities, leading to increased accountability and performance awareness/improvement.

Supervisor

White Line Systems
05.2021 - 02.2022


  • Oversaw daily operations, ensuring a smooth workflow and timely completion of tasks, while ensuring compliance with safety and quality at the forefront.
  • Applied strong leadership and problem-solving skills to maintain team efficiency and organize workflows.
  • Streamlined workflow processes, resulting in improved team productivity and overall morale.
  • Developed training programs for new employees, enhancing onboarding and training efficiency.

Dispatch Coordinator

Midwest Motor Express
10.2017 - 03.2021
  • Coordinated daily dispatch operations to ensure timely delivery of freight. Oversaw scheduling to balance workload across multiple routes effectively.
  • Managed communication between dock operations, drivers, and clients to improve service quality and efficiency.
  • Implemented process improvements that enhanced load optimization and reduced delays.
  • Responded to high volume of phone and email requests to provide logistics information.

Server

Caddy Shack
05.2012 - 09.2019
  • Provided exceptional customer service by promptly addressing guest needs and inquiries, while managing multiple guests simultaneously, without compromising service quality.
  • Oversaw daily operations during peak hours, maintaining high service standards.
  • Developed strong relationships with regular patrons, fostering a welcoming atmosphere. Resolved customer complaints swiftly to maintain satisfaction and loyalty.

Office Representative

All Organic Carpet Cleaning
01.2015 - 01.2016


  • Processed service requests efficiently, ensuring timely responses and scheduling. Managed multiple calendars to ensure smooth scheduling and prevent conflicts or overlaps in appointments.
  • Developed customer follow-up protocols to ensure satisfaction and retention.
  • Maintained organized filing systems for easy access and retrieval of information.

Customer Support Representative

American National Bank
01.2011 - 01.2015


  • Resolved customer inquiries efficiently, enhancing overall satisfaction with banking services.
  • Developed strategies for handling escalated issues or complex situations, resulting in improved conflict resolution outcomes. Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.
  • Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
  • Documented customer interactions accurately to ensure seamless service continuity.
  • Supported sales efforts by offering knowledgeable insights into product offerings during upselling opportunities.
  • Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.

Sales Representative

Pinnacle Telemarketing
01.2008 - 01.2011


  • Expanded customer base through cold calling, networking, and relationship building. Implemented sales strategies by identifying and targeting high-potential accounts.
  • Monitored performance metrics regularly, ensuring adherence to quality standards in telemarketing campaigns.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

Sales Representative

Dial America
01.2009 - 01.2010
  • Developed and maintained strong client relationships through effective communication and follow-up strategies.
  • Analyzed customer needs to recommend appropriate telemarketing solutions, enhancing client satisfaction.
  • Generated additional sales opportunities with upselling and cross-selling techniques.

Receptionist

Add It Up Tax & Bookkeeping
01.2008 - 01.2010
  • Managed front desk operations, ensuring efficient client check-in and appointment scheduling while updating client records.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Coordinated communication between clients and bookkeeping staff to streamline processes.


Education

Diploma -

Abraham Lincoln High School
Council Bluffs, IA

Skills

  • Operations management
  • Process optimization
  • Data analysis
  • Performance analysis
  • Compliance and Safety
  • Planning and coordination
  • Logistics
  • Microsoft

Strengths And Abilities

  • Customer Service
  • Creativity
  • Communication
  • Organization and Inventory
  • Problem Solving
  • Detail Oriented
  • Time Management
  • Adaptability
  • Leadership
  • Teamwork
  • Critical Thinker

Timeline

Operations Manager

Lightning/KJT Logistics
02.2022 - Current

Supervisor

White Line Systems
05.2021 - 02.2022

Dispatch Coordinator

Midwest Motor Express
10.2017 - 03.2021

Office Representative

All Organic Carpet Cleaning
01.2015 - 01.2016

Server

Caddy Shack
05.2012 - 09.2019

Customer Support Representative

American National Bank
01.2011 - 01.2015

Sales Representative

Dial America
01.2009 - 01.2010

Sales Representative

Pinnacle Telemarketing
01.2008 - 01.2011

Receptionist

Add It Up Tax & Bookkeeping
01.2008 - 01.2010

Diploma -

Abraham Lincoln High School