Britney Thurlow
Council Bluffs
Summary
Seeking a position where my experience will exceed expectations in driving company success. A position which will allow me to utilize my existing skills while embracing growth and development opportunities in a new and challenging role. Passionate and dedicated to enhancing performance through creative solutions, assuring measurable results.
Overview
18
18
years of professional experience
Work History
Operations Manager
Lightning/KJT Logistics
02.2022 - Current
- Oversaw daily operations, ensuring compliance with safety and quality standards, overall. Assisted in streamlining processes to enhance efficiency from start to finish.
- Developed and implemented training for staff to improve safety skills and outside skills, to better meet performance expectations.
- Analyzed and improved operational processes to identify areas for improvement, leading to enhanced service delivery.
- Interacted well with our employees and customers to build connections and ensure quality relationships. Empowered employees to take ownership of their responsibilities, leading to increased accountability and performance awareness/improvement.
Supervisor
White Line Systems
05.2021 - 02.2022
- Oversaw daily operations, ensuring a smooth workflow and timely completion of tasks, while ensuring compliance with safety and quality at the forefront.
- Applied strong leadership and problem-solving skills to maintain team efficiency and organize workflows.
- Streamlined workflow processes, resulting in improved team productivity and overall morale.
- Developed training programs for new employees, enhancing onboarding and training efficiency.
Dispatch Coordinator
Midwest Motor Express
10.2017 - 03.2021
- Coordinated daily dispatch operations to ensure timely delivery of freight. Oversaw scheduling to balance workload across multiple routes effectively.
- Managed communication between dock operations, drivers, and clients to improve service quality and efficiency.
- Implemented process improvements that enhanced load optimization and reduced delays.
- Responded to high volume of phone and email requests to provide logistics information.
Server
Caddy Shack
05.2012 - 09.2019
- Provided exceptional customer service by promptly addressing guest needs and inquiries, while managing multiple guests simultaneously, without compromising service quality.
- Oversaw daily operations during peak hours, maintaining high service standards.
- Developed strong relationships with regular patrons, fostering a welcoming atmosphere. Resolved customer complaints swiftly to maintain satisfaction and loyalty.
Office Representative
All Organic Carpet Cleaning
01.2015 - 01.2016
- Processed service requests efficiently, ensuring timely responses and scheduling. Managed multiple calendars to ensure smooth scheduling and prevent conflicts or overlaps in appointments.
- Developed customer follow-up protocols to ensure satisfaction and retention.
- Maintained organized filing systems for easy access and retrieval of information.
Customer Support Representative
American National Bank
01.2011 - 01.2015
- Resolved customer inquiries efficiently, enhancing overall satisfaction with banking services.
- Developed strategies for handling escalated issues or complex situations, resulting in improved conflict resolution outcomes. Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Documented customer interactions accurately to ensure seamless service continuity.
- Supported sales efforts by offering knowledgeable insights into product offerings during upselling opportunities.
- Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.
Sales Representative
Pinnacle Telemarketing
01.2008 - 01.2011
- Expanded customer base through cold calling, networking, and relationship building. Implemented sales strategies by identifying and targeting high-potential accounts.
- Monitored performance metrics regularly, ensuring adherence to quality standards in telemarketing campaigns.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Sales Representative
Dial America
01.2009 - 01.2010
- Developed and maintained strong client relationships through effective communication and follow-up strategies.
- Analyzed customer needs to recommend appropriate telemarketing solutions, enhancing client satisfaction.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Receptionist
Add It Up Tax & Bookkeeping
01.2008 - 01.2010
- Managed front desk operations, ensuring efficient client check-in and appointment scheduling while updating client records.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated communication between clients and bookkeeping staff to streamline processes.
Education
Diploma -
Abraham Lincoln High School
Council Bluffs, IASkills
- Operations management
- Process optimization
- Data analysis
- Performance analysis
- Compliance and Safety
- Planning and coordination
- Logistics
- Microsoft
Strengths And Abilities
- Customer Service
- Creativity
- Communication
- Organization and Inventory
- Problem Solving
- Detail Oriented
- Time Management
- Adaptability
- Leadership
- Teamwork
- Critical Thinker
Timeline
Operations Manager
Lightning/KJT Logistics
02.2022 - Current
Supervisor
White Line Systems
05.2021 - 02.2022
Dispatch Coordinator
Midwest Motor Express
10.2017 - 03.2021
Office Representative
All Organic Carpet Cleaning
01.2015 - 01.2016
Server
Caddy Shack
05.2012 - 09.2019
Customer Support Representative
American National Bank
01.2011 - 01.2015
Sales Representative
Dial America
01.2009 - 01.2010
Sales Representative
Pinnacle Telemarketing
01.2008 - 01.2011
Receptionist
Add It Up Tax & Bookkeeping
01.2008 - 01.2010
Diploma -
Abraham Lincoln High School