Summary
Overview
Work History
Education
Skills
Timeline
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Britney Torres

Mission Hills,CA

Summary

Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.

Overview

4
4
years of professional experience

Work History

Beauty Advisor

Ulta Cosmetics
06.2022 - Current
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Provided primary customer support to internal and external customers.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Managed efficient cash register operations.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Used computer software to store and retrieve data.
  • Assisted with developing data entry processes.

Shift Supervisor

Michaels Craft Store
09.2019 - 04.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed cash and credit card transactions accurately using POS software.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Helped store management meet standards of service and quality in daily operations.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.

Education

No Degree - Political Science

California State University of Northridge
Northridge, CA
05.2024

High School Diploma -

John F Kennedy High School
Granada Hills, CA
06.2018

Skills

  • Stock Replenishment
  • Merchandise Display
  • Cash Handling Accuracy
  • Paperwork Processing
  • Data Entry
  • Shipping and Receiving
  • Administrative Skills
  • Guest Relations

Timeline

Beauty Advisor

Ulta Cosmetics
06.2022 - Current

Shift Supervisor

Michaels Craft Store
09.2019 - 04.2022

No Degree - Political Science

California State University of Northridge

High School Diploma -

John F Kennedy High School

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Britney Torres