Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Britney Torres

Mission Hills,CA

Summary

Results-driven professional with experience in customer relations and call center environments. Strong critical thinking and communication skills have led to improved customer satisfaction and retention rates. Eager to leverage expertise in a challenging role.

Overview

1
1
Certification
7
7
years of professional experience

Work History

Customer Service Representative

Westwood Insurance Agency
02.2024 - Current
  • Handled customer inquiries concerning insurance policies.
  • Guided clients through application form completion and policy change processing.
  • Resolved customer inquiries to enhance satisfaction and retention rates.
  • Executed timely follow-up on outstanding concerns to elevate client satisfaction.

Beauty Advisor

Ulta Beauty Inc.
06.2022 - 02.2024
  • Achieved sales goals enhancing organizational health through consistent and reliable service.
  • Utilized basic mathematical skills to estimate weights, heights, and centers of balance for effective building
  • Delivered primary customer service support to internal and external customers.
  • Addressed product and service concerns to enhance retention and drive sales.

Shift Supervisor

Michaels Craft Store
09.2019 - 04.2022
  • Supervised daily store operations, ensuring compliance with company policies and procedures.
  • Trained and mentored new staff on customer service standards and product knowledge.
  • Managed inventory levels, optimizing stock placement to enhance sales efficiency.
  • Helped store management meet standards of service and quality in daily operations.

Education

No Degree - Political Science

California State University of Northridge
06-2027

High School Diploma -

John F Kennedy High School
Granada Hills, CA
06-2018

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Customer relations

Certification

Property and Casualty License

Timeline

Customer Service Representative

Westwood Insurance Agency
02.2024 - Current

Beauty Advisor

Ulta Beauty Inc.
06.2022 - 02.2024

Shift Supervisor

Michaels Craft Store
09.2019 - 04.2022

No Degree - Political Science

California State University of Northridge

High School Diploma -

John F Kennedy High School