Riley Galbreath
Marion,AR
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Boujee Paw Spa
01.2024 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Delivery Driver
Marcos's Pizza
11.2022 - 12.2023
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Expedited deliveries to meet customer deadlines and requirements.
Cashier
Walmart
01.2021 - 12.2022
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
- Upsold additional products and services to customers, increasing revenue.
- Addressed customer needs and made product recommendations to increase sales.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
GED -
Arkansas State University
State University, AR04.2024
Skills
- Promotional support
- Problem-solving abilities
- Multi-Line Phone Systems
- Customer Relations
- Building rapport
- Training development aptitude
- Complaint Handling
- MS Office
Timeline
Customer Service Representative
Boujee Paw Spa
01.2024 - Current
Delivery Driver
Marcos's Pizza
11.2022 - 12.2023
Cashier
Walmart
01.2021 - 12.2022
GED -
Arkansas State University
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