Summary
Overview
Work History
Education
Skills
Timeline
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Riley Galbreath

Marion,AR

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Boujee Paw Spa
01.2024 - Current
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.

Delivery Driver

Marcos's Pizza
11.2022 - 12.2023
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Expedited deliveries to meet customer deadlines and requirements.

Cashier

Walmart
01.2021 - 12.2022
  • Built relationships with customers to encourage repeat business.
  • Welcomed customers and helped determine their needs.
  • Upsold additional products and services to customers, increasing revenue.
  • Addressed customer needs and made product recommendations to increase sales.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

GED -

Arkansas State University
State University, AR
04.2024

Skills

  • Promotional support
  • Problem-solving abilities
  • Multi-Line Phone Systems
  • Customer Relations
  • Building rapport
  • Training development aptitude
  • Complaint Handling
  • MS Office

Timeline

Customer Service Representative

Boujee Paw Spa
01.2024 - Current

Delivery Driver

Marcos's Pizza
11.2022 - 12.2023

Cashier

Walmart
01.2021 - 12.2022

GED -

Arkansas State University

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Riley Galbreath