Britney Walker

Reviewed income documents from clients and assessed suitable solutions.

Worked with team to prepare commitment and pre-approval letters.

Supported Loan Officers with new and past clients' needs to lock loans and increase monthly production.

Interviewed borrowers and took loan applications.

Evaluated loan requests and documents to verify accuracy and completeness.

Escorted inmates to and from cells, court, hospitals, and medical appointments.

Booked new inmates into facility and processed inmates for release.

Made rounds at specified intervals and conducted head counts and roll calls.

Supervised inmates during meals, recreation and other activities.

Investigated and responded to incidents of inmate misconduct.

Prepared reports to document incidents and violations.

Transported inmates to and from court hearings, medical appointments and other locations.

Conducted security checks of inmates and living areas.

Prepared, processed and maintained forms, reports, logs, records, and activity journals.

Conducted routine and emergency head counts.

Tracked inmates through head counts, visitor logs, and scheduled activities.

Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.

Picked up and delivered mail on time each day, taking into consideration weather and road conditions.

Maintained accurate records of attempted and missed deliveries as required by post office.

Picked up outgoing mail from letter boxes and in person from customers.

Delivered mail along established route in rural areas.

Coordinate Facility admissions. Answering phones and transferring calls. Serves as facilities primary
contact for external service request. Provides initial orientation of families and residents to facility
services. Works with Central Office and other Admissions Coordinators to ensure the appropriate transfer of residents to and from the facility. Serves as facility coordinator for all interstate transfer requests. Ensures appropriate commitment status for residents to include: coordination and completion
of paperwork for submission to the court, coordinates with county court and county attorney’s office.
Coordinates data collection and completes reports on census, admissions and discharges as requested
by Central Office. Assures the accuracy of all policies and procedures manuals. develops and implements
a program of personal and professional growth. Performs other duties as assigned by the assistant superintendent. Other duties as assigned include but are not limited to actively participating and/ or serving in a supporting role to meet the agency’s obligations for disaster response and / or recovery or
continuity of Operations (COOP) activation.

Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.

Maintained filing system and organized customer documents for easy retrieval of information.

Taking incoming calls from providers, giving them the correct benefits needed for services being given
to patients, verifying, cpt, diagnosis codes, predetermination status, etc. Pulling benefits up manually,
launching through Esales,
IMNU, pin, numb, dashboard, rtb, members profile. Making corrections on plans pending SR for
maintenance and transferring calls to the correct department if needed.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Developed and implemented effective talent acquisition strategies to attract top-tier candidates for various positions Utilized online job boards, social media platforms, and professional networks to source qualified candidates Built strong relationships with external recruitment agencies to leverage additional sourcing channels when needed Collaborated with hiring managers to understand Conducted thorough candidate screenings to assess skills, qualifications, and cultural fit Organized career fairs and networking events to attract potential candidates from diverse backgrounds Develop and monitor client Service Plan, work readiness training, job preparation counseling,educational and vocational training referrals, and job placement• Provide client with schedule listing work activity assignments such as Education, Training, Community Service, or Job Search Conduct outreach to clients who have failed to comply with mandatory appointments and other Program requirements Conduct outreach ensuring clients remain engaged and document client services and activities.• Understand, in detail, the needs of business customers regarding their open job opportunities • Assess skills and job readiness of each client• Screen clients for job openings and maintain a pipeline of candidates per industry• Work one-on-one with clients to help them carry out a successful job search, gain employment, and be retained in employment• Attend job fairs, networking events and information sessions for hiring• Schedule follow-up appointments that work around internship/community service opportunities

Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.

Pre-screened resumes prior to sending to corporate hiring managers for consideration.

Improved office efficiency by effectively managing internal communications and correspondence.

Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.

Advocated for staff members, helping to identify and resolve conflicts.