Britney White
Springhill,LA
Summary
Dynamic and results-driven professional with extensive experience at McDonald's Restaurant, excelling in team leadership and customer service. Proven track record in enhancing sales and profitability through strategic planning and effective conflict resolution. Adept at fostering strong relationships and driving employee engagement to achieve organizational goals.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
14
14
years of professional experience
Work History
Manager
McDonald's Restaurant
Springhill, LA
12.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
General Manager
McDonald's Restaurant
Springhill, LA
02.2024 - 05.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Crew Member
Sonic Drive-in Chicago, Uptown
Dixie Inn, La
06.2017 - 10.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Laborer
Tyson Foods
Hope, AR
01.2016 - 03.2017
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
Cleaning Team Leader
Putman Enterprises
Springhill, LA
02.2011 - 09.2016
- Managed inventory efficiently, ensuring the availability of necessary supplies and minimizing waste.
- Led team in consistently outperforming set targets while also maintaining excellent client feedback and retention rates, establishing the team''s reputation for excellence.
- Resolved client issues promptly, maintaining professional relationships and ensuring repeat business.
- Promoted team collaboration through open communication channels and fostering a positive work atmosphere.
Education
High School Diploma -
North Webster High School
Springhill, LA05.2012
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Project management
- Cross-functional teamwork
- Project planning
- Customer relationship management (CRM)
- Performance management
- Staff development
- Shift scheduling
- Sales techniques
- Policy implementation
- Conflict resolution
- Schedule preparation
- Sales management
- Workforce management
- Performance evaluations
- Marketing
- Negotiation
- Product management
- Budget control
- Key performance indicators
- Financial management
- Expectation setting
- Emergency response
- Clear communication
- Employee onboarding
- Coaching and mentoring
- Work prioritization
- Policy and procedure development
- Inventory management
- Recruiting and interviewing
- Data analysis
- Risk management
- Partnership development
- Vendor management
- Cross-functional team management
- Skype
- Disciplinary techniques
- Networking strategies
- Financial records oversight
- Teamwork and collaboration
- Computer skills
- Effective communication
- Problem resolution
- Adaptability and flexibility
- Positive attitude
- Attention to detail
- Multitasking
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Team development
- Work Planning and Prioritization
- Hiring and training
- Managing operations and efficiency
- Training and development
- Staff training
- Customer relationship management
- Employee coaching and mentoring
- Scheduling and coordinating
- Professional and courteous
- Negotiation and conflict resolution
- Good judgment
- Process improvement
- Active listening
- Schedule management
- Employee development
- Problem-solving aptitude
Timeline
General Manager
McDonald's Restaurant
02.2024 - 05.2024
Manager
McDonald's Restaurant
12.2018 - Current
Crew Member
Sonic Drive-in Chicago, Uptown
06.2017 - 10.2018
Laborer
Tyson Foods
01.2016 - 03.2017
Cleaning Team Leader
Putman Enterprises
02.2011 - 09.2016
High School Diploma -
North Webster High School