Britney Williams
Miramar,FL
Summary
Proven leader in retail management, adept at driving sales and enhancing customer loyalty at Old Navy. Skilled in staff training and development, and implementing loss prevention strategies. Excelled in fostering team motivation and supervising operations, consistently turning challenges into opportunities for growth. Demonstrates exceptional delegation abilities and a knack for maintaining high customer service standards.
Overview
8
8
years of professional experience
Work History
Sales Associate
Old Navy, Gap
06.2016 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Lead Key Holder
Bath and Body Works, Limited Brands
08.2020 - Current
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
- Contributed to team-building efforts by fostering positive relationships with coworkers and promoting a collaborative work environment.
Education
High School Diploma -
Somerset Academy Charter High School Miramar Campus
Miramar, FL06.2019
Skills
- Team motivation
- Store operations
- Staff Training and Development
- Delegation and Supervision
- Loss prevention strategies
Timeline
Lead Key Holder
Bath and Body Works, Limited Brands
08.2020 - Current
Sales Associate
Old Navy, Gap
06.2016 - 08.2020
High School Diploma -
Somerset Academy Charter High School Miramar Campus
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