Britney Wright
Ocoee,FL
Summary
Compassionate and reliable mental health tech/ direct support professional with experience providing care to school-age individuals, adults with special needs, and memory care residents. Highly skilled in de-escalation skills, behavior support, crisis intervention, and person-centered care. Certified in CPR, First Aid, BLS, and Medication Administration, with a strong
commitment to safety,dignity, and emotional well-being.
Overview
4
4
years of professional experience
1
1
Certification
Work History
DSP (Direct Support Professional)
Acceptance LLC
Ocoee, FL
03.2025 - Current
- Provide direct supervision and care to school-age residents in a group home setting, supporting non-verbal individuals through alternative communication methods. Implement behavior support plans and de-escalation techniques, assist with activities of daily living, and maintain structured routines to promote emotional and behavioral stability. Monitor and document behaviors and daily activities, support educational and skill-building tasks, facilitate appropriate recreational activities, collaborate with team members and caregivers, and ensure a safe, clean, and supportive environment while following all agency policies and safety requirements.
Mental Health Technician
Orlando Health
Longwood, FL
01.2025 - Current
- Providing hands-on patient care in a fast-paced medical setting. Skilled in monitoring vital signs, assisting with activities of daily living, and ensuring patient safety and comfort. Works closely with nurses and healthcare teams to support patient care, maintain a clean environment, and follow hospital policies and infection-control standards.
DSP (Direct Support Professional)
Attain, Inc.
Orlando, FL
07.2024 - 03.2025
- Compassionate and experienced caregiver with a strong background in providing high-quality personal care and behavioral support to individuals with special needs and mental health conditions. Skilled in managing daily living activities, administering medications, and fostering a safe, supportive environment. I have experience in supporting clients with schizophrenia, bipolar disorder, depression, and anxiety in group home settings. Adept at employing crisis intervention and non-violent de-escalation techniques during behavioral incidents. Experienced in monitoring client progress, documenting behaviors and interventions accurately, and collaborating with nurses and BCBAs to implement individualized treatment plans. Passionate about delivering person-centered care and promoting dignity, safety, and emotional well-being for all clients.
Customer Service Representative
The Home Depot
Orlando, FL
07.2022 - 03.2024
- Strong communication skills demonstrated through clear, empathetic interactions with customers via phone, email, and chat, ensuring prompt and accurate resolution of inquiries and concerns. Proven ability to remain calm and composed in high-pressure situations, effectively de-escalating conflicts and providing solutions that balance customer satisfaction with company policies and procedures.
Education
High school diploma - undefined
Ocoee High School
Skills
- Teamwork and collaboration
- Fast learner
- De-escalation techniques
- Suicide prevention
- Behavioral observation
Certification
Medication administered
CPR
BLS
Security D
Timeline
DSP (Direct Support Professional)
Acceptance LLC
03.2025 - Current
Mental Health Technician
Orlando Health
01.2025 - Current
DSP (Direct Support Professional)
Attain, Inc.
07.2024 - 03.2025
Customer Service Representative
The Home Depot
07.2022 - 03.2024
High school diploma - undefined
Ocoee High School