Britni Edwards
Qualified Customer Service Rep 4 Second Level Support Plus with 2 years in fast-paced customer service and call center environments. Personable and professional under pressure.
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Excellent communicator with 2 years experience in a demanding call center environment as a Customer Service Representative.
I have a wide variety of knowledge and skills in this enviorments. Some of the ques I am trained in are DDA, Legal, Consumer Doc. Review, Wire Escaltions, Reg. Cc, Security Control. I also have experience with tough situations for example legal matters or taking escalated calls.
I have worked well with complicated situations and finding a way to make sure I am helping the company and the customer at the same time. I love to work with a wide variety of people as I have great customer service skills.
I am understanding and willing to put the customer before myself to make sure I am doing everything possible in order to get the best results and make whoever I am working with feel comfortable with me.
I have worked in different ways to improve my customer service skills for example. I was on the team here in Banker Connection that got to assist with fun ways to help all of the teams work on improving our customer service skills at all times (Voice of The Team).
I have a lot of skills with training as I was lucky enough to be a General Que Expert and train with the new hires that came in. I was also given the opportunity to mentor many of my fellow co workers.
Work History
Customer Service Rep 4 SLS Plus
13 Years 3 Months- Answered an average of 90 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Politely assisted customers in person and via telephone.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Customer Service Rep.
4 YearsI assisted with returns in this department.
I assisted with helping customer with any complaints or assistance they needed, such as where things were located how to find things, returns, money center issues.
I worked in the money center also so I helped with selling money orders, sending Money Gram and receiving. I assisted with cashing checks, and paying bills.
I also assisted with Walmart.com and assisting with any help they needed or ordering, returning or questions on any of those matters.
Education
High School Diploma
Skills
Accomplishments
I recently received the Service Excellence award from a Banker I was working with on a difficult case!