Kevin Castorena Orquiz
El Paso
Summary
Dynamic Customer Service Tech Support Rep 3 at Charter Spectrum, recognized for exceptional performance and awarded Support Representative of the Month. A creative problem solver with strong client relations skills, adept at resolving technical issues and enhancing customer satisfaction through effective communication and remote support expertise.
Experienced with handling customer inquiries and issues effectively. Utilizes communication and problem-solving skills to ensure client satisfaction. Track record of maintaining positive client relationships and providing top-tier support.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
10
10
years of professional experience
Work History
Customer Service Tech Support Rep 3
Charter Spectrum
El Paso
01.2025 - Current
- Maintained high levels of customer satisfaction with proactive clear communication.
- Managed escalated customer complaints, working closely with management to achieve satisfactory resolutions.
- Actively participated in team meetings, sharing insights on best practices and potential improvements.
- Participated in regular product training sessions to stay current on updates and enhancements.
- Awarded Support Representative of the Month multiple times due to exceptional performance metrics.
- Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
Army Computer Specialist
DFAS
08.2015 - 08.2021
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Linked computers to network and peripheral equipment.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
Education
Associate of Applied Science - Computer Information
Southwest University At El Paso
El Paso, TX09.2023
High School Diploma -
Jefferson High School
El Paso, TX2016
Skills
- Creative problem solver
- Quick learner
- Strong client relations
- Multi-line phone talent
- Computer Technology
- Computer Literacy
- Web Applications
- Microsoft Word
- Remote support
- Diagnostic Tools
- Customer satisfaction
- Organization
Affiliations
- Vast experience overseeing computer related work military personnel engaged in confidential operations while deployed overseas.
Name
TX,kevin.castorena@rocketmail.com,9156918043,79905,El Paso,133 South Awbrey Street
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Tech Support Rep 3
Charter Spectrum
01.2025 - Current
Army Computer Specialist
DFAS
08.2015 - 08.2021
Associate of Applied Science - Computer Information
Southwest University At El Paso
High School Diploma -
Jefferson High School
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