Britni Harris
BRONX,NY
Summary
Dedicated professional with a proven track record at Sunrise Senior Assisted Living, excelling in client documentation and fostering positive relationships. Demonstrated ability to enhance business processes and patient wellbeing through meticulous case management and exceptional interpersonal skills. Achieved consistent client satisfaction and operational efficiency, showcasing a blend of hard and soft skills critical to healthcare and administrative roles.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Personal Home Care Aide
Shirley Booker
The Bronx, NY
09.2023 - Current
- Provided companionship to patients, fostering positive relationships and emotional wellbeing.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Scheduled and coordinated medical appointments.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Maintained detailed patient records, contributing to efficient care coordination among healthcare team members.
Personal Assistant to the Owner
Gmv LLC
The Bronx, NY
05.2021 - Current
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained appropriate filing of personal and professional documentation.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Displayed absolute discretion at handling confidential information.
- Increased productivity by prioritizing tasks and ensuring deadlines were met consistently.
College Student
Monroe Community College
The Bronx, NY
09.2021 - 03.2023
- Met academic standards and expectations to maintain school enrollment.
- Adhered to strict time-management schedule to meet deadline requirements for assignments, quizzes, tests and other measures of comprehension.
- Attended regularly scheduled instructional classes, taking organized notes and interacting positively.
- Demonstrated comprehension of textbooks and other assigned reading materials via written and oral presentations.
Lead Concierge
Sunrise Senior Assisted Living
Stamford, CT
03.2021 - 03.2023
- Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
- Managed inventory of office supplies, placing orders as necessary to maintain optimal stock levels while minimizing costs.
- Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
- Supported management with accurate data entry, report generation, and record-keeping tasks to ensure smooth daily operations.
- Increased office efficiency by coordinating appointments, maintaining detailed records, and providing timely reminders.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Collected rental payments, processed transactions and updated relevant records.
- Tracked important information in microsoft excel spreadsheets and ran reports or generated graphs using data.
Education
GED -
University Of The State Of New York Education Dept
06-2019
Skills
- Client Record Management
- Experience in Case Coordination
- Effective Interpersonal Communication
- Accurate Data Entry
Certification
- Personal Care Aide Certification (PCA) - Various state health departments or private organizations.
Timeline
Personal Home Care Aide
Shirley Booker
09.2023 - Current
College Student
Monroe Community College
09.2021 - 03.2023
Personal Assistant to the Owner
Gmv LLC
05.2021 - Current
Lead Concierge
Sunrise Senior Assisted Living
03.2021 - 03.2023
GED -
University Of The State Of New York Education Dept