Britni Wierman
Spring Hill,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Operational Manager
Sunshine Restaurant Partners
01.2023 - 10.2023
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Waitress
Sunshine Restaurant Partners
10.2020 - 01.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Cooking Assistant
The Press Box
02.2020 - 08.2020
- Performed various sanitation methods to maintain safe, secure and clean kitchen.
- Labeled and stored food in refrigerator, cooler or freezer to maximize freshness and support food safety.
- Chopped vegetables, butchered meats and whisked sauces to prep food for service.
- Followed standardized recipes to prepare appetizing and timely breakfast, lunch and dinner items.
Sales Representative
Noble Communications, Inc
02.2015 - 12.2015
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Customer Service Representative
Office Depot
08.2011 - 03.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Warehouse Associate
Office Depot Inc
10.2010 - 07.2011
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
Education
Chambersburg Senior High School
Chambersburg, PA06.2009
Skills
- Administrative Management
- Contract Administration
- Data Analysis
- Sales Tracking
- Financial Oversight
- Cost Control
- Schedule Management
- Inventory Management
- P&L Management
- Team Leadership
- Hiring and Onboarding
- Budget Control
Timeline
Operational Manager
Sunshine Restaurant Partners
01.2023 - 10.2023
Waitress
Sunshine Restaurant Partners
10.2020 - 01.2023
Cooking Assistant
The Press Box
02.2020 - 08.2020
Sales Representative
Noble Communications, Inc
02.2015 - 12.2015
Customer Service Representative
Office Depot
08.2011 - 03.2013
Warehouse Associate
Office Depot Inc
10.2010 - 07.2011
Chambersburg Senior High School
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