Britni Wyum
Horace,USA
Summary
Resourceful travel coordination professional with a high productivity and efficient task completion rate. Specializing in customer relationship management, conflict resolution, and itinerary planning. Excels in communication and problem-solving that enhance client satisfaction and streamline travel experiences.
Overview
13
13
years of professional experience
Work History
Director of Sales and Marketing
Courtyard
Fargo, ND
06.2022 - Current
- Cultivate and maintain relationships with key patrons, corporate accounts, and travel agencies
- Respond promptly to inquiries and resolve issues to ensure a high level of customer satisfaction
- Develop and implement travel and hospitality marketing strategies to achieve revenue goals while enhancing customer loyalty
- Prepare and manage the sales and marketing budget, with a focus on return on investment for marketing expenditures
- Collaborate with hotel management and other internal departments to improve service delivery
- Provide regular reports and analyses of travel performance, market trends, and competitive positioning to upper management
Sales Manager
Holiday Inn Fargo
Fargo, ND
09.2021 - 05.2022
- Managed SMERF sales, focusing on group travel coordination and successfully planned events for clients
- Processed inquiries for group bookings and travel arrangements, assisted guests in creating tailored travel experiences
- Collaborated with other departments within the hotel organization to promote sales initiatives
Group Fitness Instructor
YMCA of the Northern Sky
West Fargo, ND
07.2018 - 04.2022
- Worked directly with YMCA members to ensure a safe, fun, and inspiring group fitness experience
- Certified in Les Mills BODYPUMP, CORE, and BODYCOMBAT, and Keiser Cycle
- Achieved Group Fitness Certification
Licensed Practical Nurse
Eventide Senior Living
Moorhead, MN
07.2012 - 09.2014
- Educated clients, patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management
- Provided care and support to patients and families, demonstrating strong organizational and customer service skills essential for effective management in any setting
Education
Associate Degree - Nursing
Minnesota State Community And Technical College
Moorhead, MN12.2011
Skills
- Booking and Reservations Management
- Travel arrangements
- Market Analysis and Reporting
- Problem Solving
Accomplishments
- 2023, Inspired Service Award at Courtyard Fargo
- 2022, YWCA Woman of the Year - Woman of Faith Category
- 2022, Sales Team of the Year for Brandt Hospitality
Volunteer Experience
Faith Journey Lutheran Church, West Fargo, ND, Volunteer at Church, Created the Road to Growth Racial and Diversity Ministry; secured funding, identified speakers, and recruited participants both at church and in the broader community., Church Council Member | 2020 - Present, Contribute to the mission, vision, and planning of the church; served as Vice President of the Council in 2021, helping to guide church initiatives and strategies.
Timeline
Director of Sales and Marketing
Courtyard
06.2022 - Current
Sales Manager
Holiday Inn Fargo
09.2021 - 05.2022
Group Fitness Instructor
YMCA of the Northern Sky
07.2018 - 04.2022
Licensed Practical Nurse
Eventide Senior Living
07.2012 - 09.2014
Associate Degree - Nursing
Minnesota State Community And Technical College
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