Britnie Beebe
Tampa,FL
Summary
Dynamic Front Desk Agent at Vixens with a proven track record in delivering exceptional customer service and resolving guest issues effectively. Skilled in cash handling and time management, I maintained accurate records and facilitated seamless reservations, contributing to positive guest experiences and repeat visits.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Vixens
Fort Myers, FL
05.2023 - 02.2025
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
Tennessee School of Applied Tech
Knoxville, TN04.2019
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Oral and written communications
- Time management
Certification
•Certified in customer service
Timeline
Front Desk Agent
Vixens
05.2023 - 02.2025
Tennessee School of Applied Tech