Britnie Strickland
Buckeye
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Optician
Walmart
02.2022 - 05.2025
- Suggested appropriate eyewear solutions based on unique client needs.
- Repaired broken frames using specialty tools and equipment.
- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
- Maintained accurate records of all transactions in computer system.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
CSR
Specialized Loan Servicing
12.2019 - 03.2020
- Addressed client queries related to mortgage options.
- Handled mortgage payment processing via phone.
- Performed outbound call campaigns targeting delinquent mortgage accounts.
Optician
Walmart
07.2018 - 12.2019
- Suggested appropriate eyewear solutions based on unique client needs.
- Repaired broken frames using specialty tools and equipment.
- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
- Maintained accurate records of all transactions in computer system.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
Account Services Representative
Cox Communications
01.2015 - 03.2017
- Educated customers on interpreting billing statements.
- Handled customer grievances by thoroughly investigating and resolving them.
- Helped clients execute transactions using a self-serve system.
Service Desk Associate
Walmart
08.2010 - 12.2014
- Processed returns and/or exchanges.
- Handled check cashing and managed money order transactions.
- Regularly updated knowledge regarding changes in organizational guidelines.
- Trained newly hired associates.
Education
High School Diploma -
San Gorgonio High School
06-2009
Skills
- Conflict resolution skills
- Microsoft office
- Cash handling
- Client education
- Effective communication
- Optical measurements
- Insurance verification
- Customer service
Education and Training
other
Timeline
Optician
Walmart
02.2022 - 05.2025
CSR
Specialized Loan Servicing
12.2019 - 03.2020
Optician
Walmart
07.2018 - 12.2019
Account Services Representative
Cox Communications
01.2015 - 03.2017
Service Desk Associate
Walmart
08.2010 - 12.2014
High School Diploma -
San Gorgonio High School
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