Summary
Overview
Work History
Education
Skills
Timeline
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Britney Romero

Joliet,IL

Summary

Personable, friendly and solution-oriented employee with over seven years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Overview

11
11
years of professional experience

Work History

Overnight Receptionist

Ambridge Hospitality
Joliet, IL
10.2024 - 04.2025
  • Completed night audit procedures including balancing accounts receivable ledger .
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Greeted guests in a professional and friendly manner.
  • Kept updated records of office expenses and costs, assisting with budget tracking.
  • Answered incoming calls, provided information and directed calls to appropriate personnel.
  • Managed inventory of office supplies and placed orders to ensure adequate stock levels.
  • Stocked supplies such as linens, towels, toiletries in guest rooms as needed.

Associate Banker

JPMorgan Chase
Morris, IL
03.2020 - 06.2023
  • Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Assisted customers by answering banking questions and recommending solutions.
  • Take inbound calls, and make outgoing calls in a fast paced environment.
  • Answer emails containing customer and employer inquiries.
  • Act as first point of contact for customers seeking help with products or technical issues.

Sales

Kay Jewlers
Lincolnwood, IL
06.2018 - 02.2020
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide store, products and services information.
  • Developed trusting relationships with customers by making personal connections.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Obtained signatures for financial documents and internal and external invoices.

Sales Associate

Pandora
Harwood Heights, IL
01.2016 - 06.2018
  • Assessed customer needs to provide assistance and information on product features.
  • Gave top-notch service to everyone in order to provide ample sales opportunities.
  • Managed order process for new and existing customers.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Used CRM database to track referral and appointment data.
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.

Crew Member

Little Caesars
Chicago, IL
01.2015 - 11.2016
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Took orders from patrons and input selections into store computer system.
  • Maintained order of customer and crew member work areas.
  • Assisted management with inventory control and stock ordering.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Answered customer questions and took phone orders.

Internship Student

Alder Weiner Research
Lincolnwood, IL
02.2014 - 12.2014
  • Processed incoming and outgoing mail for office staff as directed.
  • Prepared administrative and financial reports.
  • Compiled, modeled and reported on data for staff members as directed.
  • Responded to telephone and email requests for information.

Education

High School Diploma -

Prosser Career Academy
Chicago, IL
06.2017

Skills

  • Analytical abilities
  • Proficiency in Microsoft software
  • Inbound and outbound calls
  • Communication
  • Decision-making
  • Relationship building
  • Friendly, positive attitude
  • Accurately type 35 wpm and operate 10 key calculator

Timeline

Overnight Receptionist

Ambridge Hospitality
10.2024 - 04.2025

Associate Banker

JPMorgan Chase
03.2020 - 06.2023

Sales

Kay Jewlers
06.2018 - 02.2020

Sales Associate

Pandora
01.2016 - 06.2018

Crew Member

Little Caesars
01.2015 - 11.2016

Internship Student

Alder Weiner Research
02.2014 - 12.2014

High School Diploma -

Prosser Career Academy

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