Britny Costa
Owensboro,KY
Summary
Highly organized professional with excellent communication skills and a master’s degree in psychology, seeking a career to assist in maximizing the development of human potential and the fulfillment of human needs.
Overview
13
13
years of professional experience
Work History
Case Manager
River Valley Behavioral Health
Owensboro, KY
07.2023 - Current
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Counseled clients on available resources within the community that could help meet their needs.
- Reviewed treatment plans against individual goals and healthcare standards.
Probation and Parole Officer
Kentucky Department of Corrections
Owensboro, KY
07.2017 - 02.2023
- Provided guidance and assistance to parolees regarding job searches, housing, education, counseling, healthcare services, and other areas of need.
- Counseled adult felony offenders with legal, substance abuse, mental health, employment and personal problems.
- Developed and implemented individualized treatment plans for parolees.
Customer Service Specialist
Dick’s Sporting Goods
New Bedford, MA
05.2011 - 12.2016
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Led team engagement to assist cross-functional departments and achieve goals.
Education
Masters - Forensic Psychology
Southern New Hampshire University
11.2017
Skills
- Case Management
- Group Therapy
- Resource Management
- Organization and Multitasking
- Crisis Intervention
- One-On-One Sessions
- Treatment Planning
- Referral Coordination
Timeline
Case Manager
River Valley Behavioral Health
07.2023 - Current
Probation and Parole Officer
Kentucky Department of Corrections
07.2017 - 02.2023
Customer Service Specialist
Dick’s Sporting Goods
05.2011 - 12.2016
Masters - Forensic Psychology
Southern New Hampshire University
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