Open To Work
Britny Dunn
Baxter,TN
Work Preference
Summary
Detail-oriented Client Assistant with experience supporting management and clients in fast-paced settings. Demonstrated expertise in managing client relationships and resolving issues to enhance customer satisfaction. Proven track record of improving client retention and optimizing service delivery through effective task prioritization.
Skilled Client Assistant with background in supporting management and clients in fast-paced environments. Strong history of managing client relationships, resolving problems, and improving customer satisfaction. Known for exceptional organizational skills, ability to prioritize tasks efficiently, and commitment to providing high-quality service. Previous work has resulted in improved client retention and satisfaction rates.
Overview
2
2
years of professional experience
Work History
Client Assistant
Volunteer Behavioral Health
Cookeville, Tennessee
03.2026 - Current
- Facilitated communication between clients and behavioral health professionals to ensure effective service delivery.
- Resolved client inquiries promptly, fostering positive relationships with service users.
- Supported clients during intake processes and ensured documentation compliance.
- Developed relationships with clients through regular communication via email, phone or in person visits.
- Collaborated with team members to enhance client support services effectively.
- Monitored client progress and reported updates to the clinical team regularly.
Program Office Assistant
Renewal House
Nashville, TN
11.2024 - Current
- Documented shift notes on resident behavior to ensure all staff were informed on daily activities and interactions.
- Keeping professional boundaries with all residents while offering a positive and compassionate environment that helps residents build structure and personal growth.
- Maintaining and following all confidential rules in accordance with the program and HIPAA.
- Documenting accurate shift notes of residents and what has happened throughout the shift for all staff to be aware of daily resident behavior.
- Observed residents take their medication and ensured accurate adherence to prescriptions while maintaining documentation for safety.
Intern
Renewal House
Nashville, TN
08.2025 - 12.2025
- Co-facilitated and led WRAP (Wellness Recovery Action Plan) and Relapse Prevention groups, enhancing residents' skills and self-awareness.
- Observe resident intakes, assessments, & documentation of a biopsychosocial under the supervision of licensed staff.
- Establish trust with residents to help them grow in their recovery journey goals and demonstrate coping skills.
- Established trust with residents, fostering growth in recovery journey goals and effective coping skills.
- Applied psychology concepts, including behavior modification and social psychology, to enhance treatment and recovery practices.
Lead Sales Associate
Dollar General
Nashville, TN
02.2024 - 11.2024
- Acted as keyholder, closing the store, handling cash deposits, and implementing security protocols.
- Developed and maintained strong relationships with customers, resulting in a high rate of repeat business.
- Set out merchandising to enhance store environment and boost customer engagement.
- Assisted in setting out merchandising to create an appealing store environment that drove customer engagement.
- Maintained accurate daily transaction records, including cash register reconciliation and inventory counts.
Education
Bachelor’s Degree - Psychology, Cognate Addiction & Recovery
Liberty University
Lynchburg, VAAttended - Medical Office Administration, Cognate Medical Billing & Coding
Nashville State Community College
Cookeville, TNSkills
- Client Communication
- Client relationship management
- Customer Engagement
- Behavioral health support
- Group facilitation
- Boundary Management
- Non-Judgmental Listening
- Pattern Recognition
- Client communication
Awards
- Omega Nu Lambda Online Honor Society
- Dean’s List Two Semesters
- CPR Certification
Timeline
Client Assistant
Volunteer Behavioral Health
03.2026 - Current
Intern
Renewal House
08.2025 - 12.2025
Program Office Assistant
Renewal House
11.2024 - Current
Lead Sales Associate
Dollar General
02.2024 - 11.2024
Bachelor’s Degree - Psychology, Cognate Addiction & Recovery
Liberty University
Attended - Medical Office Administration, Cognate Medical Billing & Coding
Nashville State Community College