BRITTA MUELLER
Director Of Operations
San Mateo,CA
Summary
I am an experienced operations and supply chain professional with a passion for sustainability, operational efficiency, and Go-To-Market Strategy. My extensive background includes time with both large corporations and innovative startups in e-commerce, consumer product goods, retail fashion, and personal storage. I have also established and managed manufacturing, supply chain, and business operations teams in the US, India, and China.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
Work History
Director, Business Operations
Betabrand
4 2022 - 2 2024
- Managed and oversaw day-to-day business operations, including strategic planning, inventory management, production, and HR, to optimize overall business performance
- Owned end-to-end inventory management, including buy planning, customer fulfillment, and reverse logistics, resulting in higher in-stock levels and improved product availability
- Led the development of manufacturing partnerships in China and optimized Betabrand's drop-shipping supply chain.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
Sr. Manager, Retail and Business Operations
Sunbasket
07.2020 - 04.2022
- Led the program to launch our first private label customer, increasing revenue by $50M annually
- Owned the operational relationships with dropship vendors to ensure end-to-end integration is complete to allow Sunbasket to be sold through the partner’s website
- Led a cross-functional operations team to successfully launch the ‘Fresh and Ready Single Serve’ product offering in under 6 months to increase the total available market
- Revamped the commercialization process to improve the overall efficiency of the new item rollout and increase total order volume.
Sr. Manager Sales Operations Strategy & Analytics
A Place for Mom
08.2018 - 07.2020
- Orchestrated product management for an internally developed CRM system, concurrently optimizing workforce management tools.
- Managed the sales analytics team to groom, prioritize, and fulfill reporting and analytics needs across the company to improve sales conversion
- Analyzed and improved daily sales reporting tools, resulting in increased workforce efficiency and an optimized sales funnel, resulting in a 3% increase in monthly revenue
Senior Operations Manager
Clutter
04.2017 - 02.2018
- Launched the Seattle Location by managing operations and supply chain for $6 million worth of regional customer inventory located in Clutter managed warehouses and four 3PL facilities, including inter-facility transfers to support on-demand customer return capabilities.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
Sr. Program Manager - Global Ops Integration
Amazon
07.2014 - 10.2016
- Member of the Global Ops Integration team, an internal operations and supply chain group, tasked with guiding emerging business lines as they integrate innovative technologies to drive operational efficiencies
- India Supply Chain Automation: Managed an agile multinational and cross-functional team in development of automated S&OP tools, from determination of initial requirements through product launch
- Following launch, worked with the local Indian business, technology, and operations teams to improve forecast accuracy
- Prime Now Grocery Delivery: Leader of worldwide launch of Prime Now one-hour grocery delivery, liaising between Prime Now operations team and management of 3rd party grocery stores in developing processes to help scale the pilot to 30 deliveries per day capacity over three months.
Supply Chain Business Analyst
Hearthside Food Solutions
09.2010 - 07.2012
- Successfully led quarterly meetings with key customer, Kraft Foods, to optimize production lines during peak periods to increase case fill rate by 5% and increase data transparency between both businesses
- Developed production benchmarking measurements and communicated results weekly to a cross-functional team of upper management leading to a production accuracy increase of 5% over 2 years.
- Performed gap analysis between existing systems or processes and desired state, creating a new S&OP process and network wide capacity plans
Operations Development Leader, Cadbury Food
Kraft Foods
11.2009 - 09.2010
- Led a 15-person cross-functional innovation team consisting of marketing, sales, R&D, finance, and supply chain to integrate new product lines into multi-product manufacturing facility.
Location Demand Planner, Dairy and Oscar Mayer
Kraft Foods
07.2007 - 11.2009
- Created forecast numbers and acted as the demand planning teams representative during the monthly S&OP process between marketing, supply chain, and the sales force.
Product Change Manager, Grocery
Kraft Foods
01.2006 - 07.2007
- Developed long-term strategy, projections, and timelines for commercialization of over 30 CPG products.
Production Supervisor
Nabisco
06.2005 - 12.2005
Education
MBA - Marketing
Kelley School of Business, Indiana University
Bloomington, IN 08.2012 - 05.2014
Bachelor of Science - Agricultural & Biological Engineering
Purdue University
West Lafayette, IN 08.2000 - 05.2005
Skills
Cross-Functional Team Leadership
Forecasting
Product Commercialization
Excel(Advanced)
SQL(Basic)
Team Management
Strategic Planning
Business Planning
Analytical Skills
Problem-solving abilities
Business Management
Operations Management
Websites
Timeline
Sr. Manager, Retail and Business Operations
Sunbasket
07.2020 - 04.2022
Sr. Manager Sales Operations Strategy & Analytics
A Place for Mom
08.2018 - 07.2020
Senior Operations Manager
Clutter
04.2017 - 02.2018
Sr. Program Manager - Global Ops Integration
Amazon
07.2014 - 10.2016
MBA - Marketing
Kelley School of Business, Indiana University
08.2012 - 05.2014
Supply Chain Business Analyst
Hearthside Food Solutions
09.2010 - 07.2012
Operations Development Leader, Cadbury Food
Kraft Foods
11.2009 - 09.2010
Location Demand Planner, Dairy and Oscar Mayer
Kraft Foods
07.2007 - 11.2009
Product Change Manager, Grocery
Kraft Foods
01.2006 - 07.2007
Production Supervisor
Nabisco
06.2005 - 12.2005
Bachelor of Science - Agricultural & Biological Engineering
Purdue University
08.2000 - 05.2005
Director, Business Operations
Betabrand
4 2022 - 2 2024
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