Britta Spring
1900 N Grant Ave,MO
Summary
Dynamic and highly reliable server/bartender with extensive experience at Blackhawk Tavern & Grill, excelling in customer service and team collaboration. Proven ability to enhance guest satisfaction through personalized service and effective multitasking. Skilled in beverage preparation and responsible alcohol service, fostering a welcoming atmosphere that encourages repeat business.
Overview
2027
2027
years of professional experience
Work History
Bartender
Blackhawk Tavern & Grill
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Cross-trained as a bartender and a line cook.
Server
Ms.gilmores
04.2025 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Accurately processed orders and managed transactions using point-of-sale systems.
- Assisted with menu knowledge, answering questions to enhance customer satisfaction.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Adapted quickly to high-pressure situations during peak service hours, enhancing workflow efficiency.
- Implemented suggestions for improving service delivery based on guest feedback and observations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Paddy Coughlin's Irish Pub
05.2013 - 11.2019
- Supported team members by training new hires on restaurant procedures and best practices.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Education
Culinary Arts
Blackhawk Technical College
Janesville, WISkills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Outgoing personality
Responsible alcohol service
Payment processing
Menu memorization
Memory retention
Beverage preparation
Drink preparation techniques
Inventory
Food running
Staff management
Changing beer kegs
Group reservations management
Point of sale systems
Timeline
Server
Ms.gilmores
04.2025 - Current
Server
Paddy Coughlin's Irish Pub
05.2013 - 11.2019
Bartender
Blackhawk Tavern & Grill
Culinary Arts
Blackhawk Technical College