Britta Swanson

Innovative and resourceful Management professional with excellent observational, organizational, communication, and critical thinking skills. Proven track record of fostering a positive workplace culture and developing high performing technical service teams. Adept at supporting business objectives and delivering results with an analytical approach to problem solving. Proven success directing business operations, developing strategies to improve efficiency and accuracy, and orchestrating enterprise-level changes. Skilled in developing talent, adapting to new situations, and driving continuous business process improvement. Well-versed in monitoring progress of delivery timelines, high level reporting, and following industry best practices.

• Enhanced employee engagement and retention by demonstrating servant leadership, fostering an inclusive and diverse culture, and embracing company values and vision
• Increased data accuracy and ensured compliance by developing audit tools and data analytics processes
• Enhanced support tools and resources to improve field service team processes
• Key stakeholder in developing and implementing critical technology improvements and change management initiatives
• Contributed to data driven decisions by regularly reporting and presenting to executive leadership
• Developed and lead an entire new team dedicated to data integrity and training strategies

• Becton Dickinson BD Medical, San Diego, CA, Manager, Field Data & Training, 2017-01-01, Present, Lead a team of 100+ medical device technicians to conduct corrective actions on FDA recalled infusion devices nation-wide. Monitor field team adherence to quality compliance by following stringent documentation processes and submitting accurate/timely reports. Agile approach to addressing dynamic business needs. Execute high level directives by prioritizing competing needs to complete multiple tasks within established timeframes and budget., Developed new and improved existing processes to meet complaint handling investigation timelines, and regulatory compliance., Boosted workflow efficiency for 100 technicians by 30 min/day (~270K/year) by implementing automated field processes., Significantly improved field service data accuracy due to reduction in manual data entry and establishing a comprehensive audit process., Maximized field service performance and raised standards by developing and implementing training plans, instructional guides, and standardizing processes
• Becton Dickinson BD Medical, San Diego, CA, Field Support Engineer, 2013-01-01, 2017-12-31, Oversaw new device installations, software upgrades, and corrective maintenance on customer owned infusion devices. Consultative approach with peers and customers for hardware/software troubleshooting and issue resolution. Acted as a key liaison and supported effective communication between internal associates, subcontractors, and customers., Spearheaded repair and calibration of infusion devices post-installation., Subject matter expert on complex electro-mechanical procedures, Enhanced overall performance by training new hires on technical processes and company procedures., Delivered 200 projects over 8 years; completed all assignments by targeted completion or ahead of time., Recognized for zero negative customer satisfaction scores and customer complaints.
• Adecco Staffing, San Diego, CA, Field Service Technician, 2009-01-01, 2013-12-31, Managed on-site corrective actions on customer owned infusion devices affected by hardware/software recalls. Monitored and ensured minimal down time and maximum staff productivity., Trained and directed on-site support staff of 2-4 technician contractors for optimal operational workflow., Developed and explained operation and routine maintenance protocols to customers., Tested systems to identify functional issues and completed routine preventive maintenance., Advanced as field support engineer for delivering exceptional services as a top performer.

• Society of Women Engineers
• The National Society of Leadership and Success

• Data Analytics Certificate