Brittanee Call
Litchfield Park ,AZ
Summary
Friendly and highly adaptable professional with more than 15 years of customer service excellence. Proven expertise in business operations leadership and project management, driving profit growth through strategic planning and execution. Exceptional interpersonal skills, fostering strong client and team relationships.
Overview
14
14
years of professional experience
Work History
Manager of Operations
Call it Cleaner, LLC
Phoenix, AZ
12.2024 - Current
- Keeping stock inventory up to date.
- Promoting company through social media and other publicity media to increase brand awareness.
- Leading a team of professional residential cleaners in day-to-day operations across key areas of business.
- Documenting, researching, and resolving customer service issues by being the main point of contact to ensure customer satisfaction.
- Scheduling new and existing clients as well as creating weekly shift schedules for employees.
- Delivering exceptional customer service to bolster strong relationships and build positive experiences for every client and personnel.
- Hiring and training new employees and inspecting job sites to ensure customer satisfaction.
- Covering for employees when they request time off by taking over their assigned jobs of deep cleaning clients homes.
Outbound Call Center Agent
Datavant
Remote, Arizona
10.2023 - 12.2024
- Managed productive calls by maintaining control and using scripts to overcome objections.
- Called hospitals and medical offices requesting medical records on behalf of patients insurance companies.
- Complied with all HIPAA guidelines by properly verifying patients and providers information.
- Maintaining constant communication with my supervisor and team via Microsoft Teams and participating in daily team meetings via Microsoft Teams as well
- Tracking charts and outbound calls via Excel Spreadsheet
- Hitting and exceeding daily, weekly and monthly KPI’s.
Administrative Medical Assistant
Exer Urgent Care
Stevenson Ranch, California
09.2022 - 10.2023
- Obtained payments directly from patients or through insurance reimbursement by completing and filing forms.
- Greeted visitors and communicated to assess needs and provide direction.
- Scheduled x-rays and lab work for patients.
- Managed registration desk by answering telephones and transferring calls to designated department.
- Checked patients in and out of appointments.
- Maintained privacy and confidentiality of patients in compliance with policies and regulations.
- Updated patient medical records with direct intake information and transcribed practitioner messages.
- Transcribed physician notes, detailing diagnosis or recommendations.
- Met bookkeeping needs by tracking aging balances, pursuing collections and sending statements.
- Collected patient copays and balances.
- Completed insurance claim forms or other required paperwork.
Administrative Medical Assistant
Tarzana Treatment Centers
Tarzana, California
08.2021 - 09.2022
- Transmitted medical records and correspondence on behalf of patients and practitioners.
- Received, answered, and responded to telephone calls.
- Obtained payments directly from patients or through insurance reimbursement by completing and filing forms.
- Maintained privacy and confidentiality of patients in compliance with policies and regulations.
- Scheduled patient appointments in EMR system.
- Updated patient medical records with direct intake information and transcribed practitioner messages.
- Facilitated and processed billing statements and invoices.
- Checked patients in and out of appointments.
- Coordinated patient admissions through proactive communication with treatment center personnel.
Cashier Team Lead
Pet Supplies Plus
Stevenson Ranch, California
05.2019 - 11.2020
- Operated POS systems to process sales transactions, check inventory, or execute price adjustments.
- Collaborated with security to minimize losses and prevent theft.
- Managed cashier team, ensuring efficient transaction processing.
- Greeted and engaged customers, answered questions and offered product recommendations to meet needs.
- Participated in hiring and onboarding of new team members.
- Coordinated shift schedules to ensure adequate staffing at all times.
- Coordinated restocking of checkout supplies to avoid shortages.
- Fostered team-oriented environment, boosting morale and productivity.
- Oversaw inventory management, reducing product shortages.
- Trained new cashiers in POS systems and customer interaction techniques.
Hotel Housekeeper
Embassy Suites
Valencia, California
09.2016 - 05.2019
- Helped guests with information about hotel amenities and housekeeping services.
- Adhered to lost and found policies, ensuring safe return of guest items.
- Laundered sheets, towels, and other linens using commercial laundry equipment.
- Disinfected high-touch surfaces regularly to maintain sanitary environment.
- Disinfected rooms thoroughly between guests for maximum protections.
- Collaborated with maintenance team to report and follow up on room repairs.
- Replenished room amenities such as towels, toiletries, and linens.
- Vacuumed carpets, mopped floors, and dusted furniture in guest rooms and common areas.
- Managed personal cart by maintaining stock of sheets, towels and amenities.
- Inspected rooms for cleanliness and condition, adhering to hotel's quality checklist.
- Utilized variety of cleaning chemicals safely, following proper handling procedures.
- Removed trash from guest rooms and disposed of it properly.
Hotel Housekeeper
Holiday Inn & Suites
Loma Linda, California
07.2014 - 08.2016
- Helped guests with information about hotel amenities and housekeeping services.
- Adhered to lost and found policies, ensuring safe return of guest items.
- Laundered sheets, towels, and other linens using commercial laundry equipment.
- Disinfected high-touch surfaces regularly to maintain sanitary environment.
- Disinfected rooms thoroughly between guests for maximum protections.
- Collaborated with maintenance team to report and follow up on room repairs.
- Replenished room amenities such as towels, toiletries, and linens.
- Vacuumed carpets, mopped floors, and dusted furniture in guest rooms and common areas.
- Managed personal cart by maintaining stock of sheets, towels and amenities.
- Inspected rooms for cleanliness and condition, adhering to hotel's quality checklist.
- Utilized variety of cleaning chemicals safely, following proper handling procedures.
- Removed trash from guest rooms and disposed of it properly.
Hostess/Server
Mama Carpinos Italian Restaurant
Apple Valley, California
04.2012 - 07.2014
- Maintained seating charts to optimize station rotations.
- Communicated with management and service staff to address customer needs.
- Assisted bussers in clearing tables to expedite turnover time between seatings.
- Addressed customer concerns or complaints professionally and promptly.
- Maintained cleanliness of hostess stand, lobby area, and menus.
- Answered phone calls and provided information on menu items, specials, and operating hours.
- Assigned and arranged tables for large groups.
- Kept food service and preparation areas clean and neat.
- Processed credit card transactions, gift cards, and cash payments.
- Entered orders into computer system to coordinate with kitchen staff.
- Followed safety, sanitization and food handling guidelines.
- Explained details for new menu items and daily specials.
- Fostered positive dining atmosphere, contributing to customer retention.
- Managed multiple tables efficiently, demonstrating strong multitasking skills.
- Adapted to changing menu items and specials, demonstrating flexibility and quick learning.
- Monitored dining area to anticipate customer needs, offering proactive service.
Education
Medical Assistant Certification - undefined
University of Antelope Valley
Lancaster, California07.2021
High School Diploma - undefined
High Desert Premier Academy
Apple Valley, California06.2011
Skills
- Stellar interpersonal skills
- 15 years of impeccable customer service
- Reliable
- Highly Adaptable
- Business operations leadership
- Planning and execution
- Cost control and analysis
- Business management and development
- Microsoft Teams and Excel Spreadsheets
- Time management and Multitasking
- Exceptional organization skills
Timeline
Manager of Operations
Call it Cleaner, LLC
12.2024 - Current
Outbound Call Center Agent
Datavant
10.2023 - 12.2024
Administrative Medical Assistant
Exer Urgent Care
09.2022 - 10.2023
Administrative Medical Assistant
Tarzana Treatment Centers
08.2021 - 09.2022
Cashier Team Lead
Pet Supplies Plus
05.2019 - 11.2020
Hotel Housekeeper
Embassy Suites
09.2016 - 05.2019
Hotel Housekeeper
Holiday Inn & Suites
07.2014 - 08.2016
Hostess/Server
Mama Carpinos Italian Restaurant
04.2012 - 07.2014
Medical Assistant Certification - undefined
University of Antelope Valley
High School Diploma - undefined
High Desert Premier Academy