Summary
Overview
Work History
Education
Skills
Affiliations
Websites
Timeline
Generic

Brittaney Jeffery

1565 Hanging Moss Lane Gretna,LA

Summary

Dynamic store owner with extensive experience in inventory management and market research. Skilled in developing engaging content and standard operating procedures, driving operational efficiency, and fostering strong client and customer relationships.

Overview

20
20
years of professional experience

Work History

Store Owner

The Body Shop Online LLC
Harvey, Louisiana
11.2022 - Current
  • Oversee inventory management, ensuring product availability, and timely restocking.
  • Design standard operating procedures for various aspects of the logistics process, such as receiving, warehousing, packaging, and labeling.
  • Develop engaging content for social media platforms and marketing campaigns.
  • Conduct market research to identify consumer trends and preferences.
  • Maintain website functionality by troubleshooting and resolving technical issues.
  • Optimize website performance through code improvements and asset management.

Shop Owner

Hawt Rebel Fashion Boutique
New Orleans, Louisiana
01.2014 - 11.2022
  • Managed daily operations, ensuring smooth workflow and customer satisfaction.
  • Developed vendor relationships to secure quality products at competitive prices.
  • Resolved customer inquiries and complaints with professionalism and care.
  • Handled financial transactions, ensuring accuracy in cash flow management.
  • Developed visual merchandising strategies to enhance store displays and customer engagement.

Emergency Dispatch Operator

New Orleans Police Department
New Orleans, Louisiana
10.2011 - 10.2013
  • Operated multi-line phone systems to receive emergency calls efficiently.
  • Maintained accurate records of incoming calls and promptly dispatched units.
  • Coordinated with police, fire, and ambulance services to ensure effective emergency response.
  • Managed multiple tasks under pressure while prioritizing critical operations.

Customer Service Specialist

Entergy Louisiana
New Orleans, Louisiana
08.2009 - 09.2011
  • Resolved customer inquiries regarding utility services and payments with knowledgeable support.
  • Processed service orders efficiently using Entergy's customer management system.
  • Collaborated with team members to achieve project objectives and meet deadlines.
  • Promoted high customer satisfaction by delivering friendly and effective problem resolution.

Grant Specialist

Road Home
New Orleans, Louisiana
07.2008 - 08.2009
  • Coordinated with clients to gather necessary documentation.
  • Communicated with underwriters to clarify loan requirements.
  • Provided excellent customer service while responding promptly to inquiries from applicants, lenders and brokers.
  • Created and completed loan submission packages.

Para Educator

Algiers Charter Schools Association
New Orleans, Louisiana
07.2007 - 05.2008
  • Facilitated instruction delivery for diverse student populations.
  • Monitored student progress in skills and behavior, reporting findings to teachers and parents.
  • Managed classroom behavior to maintain a positive learning environment.
  • Ensured student safety in classroom and outdoor settings.
  • Engaged in meetings to discuss IEPs and 504 plans for students with special needs.

Customer Sales Specialist

West Telemarketing
Baton Rouge, Louisiana
10.2005 - 06.2007
  • Processed transactions accurately through point-of-sale systems.
  • Assisted customers in selecting products and addressing inquiries.
  • Conducted outbound calls to potential customers in targeted markets.
  • Collaborated with team members to refine sales scripts, enhancing outreach effectiveness.
  • Maintained comprehensive knowledge of company products and services.
  • Trained and mentored staff to elevate customer service skills.

Education

Some College (No Degree) - Education

Southern University
Baton Rouge, La

Some College (No Degree) - Business

Southern University
New Orleans, La

Skills

  • Customer relationship management
  • Problem solving
  • Effective communication
  • Inbound and outbound calls
  • Performance-driven
  • Activity coordination
  • Sales strategy
  • Team leadership
  • Standard operating procedures

Affiliations

  • website developing
  • fitness
  • sewing

Timeline

Store Owner

The Body Shop Online LLC
11.2022 - Current

Shop Owner

Hawt Rebel Fashion Boutique
01.2014 - 11.2022

Emergency Dispatch Operator

New Orleans Police Department
10.2011 - 10.2013

Customer Service Specialist

Entergy Louisiana
08.2009 - 09.2011

Grant Specialist

Road Home
07.2008 - 08.2009

Para Educator

Algiers Charter Schools Association
07.2007 - 05.2008

Customer Sales Specialist

West Telemarketing
10.2005 - 06.2007

Some College (No Degree) - Education

Southern University

Some College (No Degree) - Business

Southern University

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