Brittaney Malmay Cantillo
Conroe,TX
Summary
Aimed to enhance organizational success by integrating into a vibrant, diverse company that prioritizes employee benefits and satisfaction.
Overview
13
13
years of professional experience
Work History
Brand Ambassador
National Street Teams
Houston, TX
04.2025 - Current
- Engaged target audiences through product demonstrations and promotional events.
- Developed and maintained relationships with local retailers to enhance brand visibility.
- Executed marketing strategies that increased brand awareness within designated territories.
- Trained new team members on brand messaging and customer engagement techniques.
- Collaborated with cross-functional teams to optimize event logistics and execution efficiency.
- Led initiatives to enhance community outreach, driving stronger local engagement with the brand.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
BPO Fulfiller
Velocity
Conroe, TX
04.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Petsitter
Rover.com
Conroe, TX
03.2023 - Current
- Managed daily care routines for diverse pets, ensuring health and safety standards were met.
- Developed personalized feeding schedules to accommodate individual dietary needs and preferences.
- Trained pet owners on proper care techniques for behavioral management and health maintenance.
- Supervised pet activities, promoting socialization and exercise through engaging play sessions.
- Coordinated emergency responses, providing immediate first aid when necessary to ensure pet welfare.
- Mentored new sitters in best practices for animal care and customer engagement strategies.
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Communicated professionally with pet owners via phone, email, and text.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Ensured timely feedings, grooming sessions, and exercise routines for pets in accordance with owner instructions.
- Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
- Reduced client anxiety regarding pet separation during vacations or work-related travel by providing regular photo updates showcasing animals'' well-being and happiness.
Remote Patient Account Associate Sr.
Virtual Business Office of Associates
04.2023 - 10.2024
- Audit/research/resolve 175+ accounts weekly
- Phone payor/patients as needed
- Exceed multimillion $ goals as part of a diverse team
- Managed client accounts, ensuring timely communication and resolution of inquiries.
- Coordinated scheduling and logistics for client meetings and project updates.
- Developed and maintained comprehensive documentation for account management processes.
- Analyzed client feedback to enhance service offerings and operational efficiency.
- Led initiatives to streamline workflows, improving team productivity and client satisfaction.
- Collaborated with cross-functional teams to implement strategies that increased account retention rates.
- Contributed positively towards achieving departmental goals as well as individual targets by consistently meeting and exceeding clients'' expectations.
- Managed a diverse portfolio of accounts, adapting strategies to meet unique client needs and objectives.
- Conducted regular account reviews, identifying opportunities for improvement and implementing necessary changes.
Remote Care Coordinator
Cardinal Health
01.2022 - 01.2023
- Provide outstanding customer service to patient’s in need of medication.
- Assisting 60+ patient’s daily via inbound calls with program enrollment/renewals.
- Participated in successful re-enrollment period for major pharmacy benefits program.
- (contract)
Medical Insurance Collector
Advanced Revenue Management
01.2019 - 01.2022
- Led team of 4 collectors to manage 10 hospital/physician office billing systems.
- Exceeded multimillion $ goals for medical insurance/patient payments.
- Flawlessly resolved outstanding balances in timely manner to ensure A/R were balanced at the close of each month.
- (laid off-COVID)
- (hybrid)
Medical Insurnace Collector Team Lead
MPS
Spring, TX
03.2017 - 01.2019
- Managed collections process, ensuring adherence to company policies and regulatory requirements.
- Developed strategies for effective customer engagement, enhancing payment recovery rates.
- Analyzed accounts to identify delinquent patterns and prioritize collection efforts.
- Collaborated with cross-functional teams to resolve disputes and improve client relations.
- Trained new collectors on best practices and compliance standards for collections operations.
- Implemented process improvements that reduced outstanding debt turnaround time significantly.
- Conducted regular audits of collection activities to ensure accuracy and compliance with regulations.
- Led initiatives to enhance system efficiencies, resulting in streamlined collection workflows.
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
- Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
- Trained new team members on scripts, company services, and collection strategies.
ERISA Specialist Collector
Victory Recovery Services
The Woodlands, TX
03.2016 - 03.2017
- Led cross-functional teams to streamline operational processes and enhance productivity.
- Developed and implemented training programs for new staff, improving onboarding efficiency.
- Analyzed data trends to inform strategic decision-making and enhance service delivery.
- Collaborated with stakeholders to identify improvement opportunities within existing workflows.
- Followed all company policies and procedures to deliver quality work.
Pre-authorization Specialist
Nova Medical Centers
Houston, TX
11.2012 - 07.2014
- Processed authorization requests efficiently, ensuring compliance with regulatory standards.
- Reviewed and verified documentation for accuracy and completeness prior to approval.
- Collaborated with healthcare providers to resolve discrepancies in authorization submissions.
- Trained staff on authorization protocols, enhancing team understanding of processes.
- Analyzed trends in authorization denials, implementing corrective actions to reduce occurrences.
- Developed workflows that improved turnaround times for authorization requests by streamlining processes.
- Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
- Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
- Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
- Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
Education
Certificate - Medical Assisting
Remington College
Shreveport, LAundefined
Lone Star College System-Remote
01.2020
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University of Phoenix
01.2007
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North Desoto High School
01.2005
Skills
Medical Billing Office 10 plus years
Customer Service 20 plus years
Team Player 20 plus years
Compliance 10 plus years
Communication 20 plus years
HOBBIES
Researching, Hiking, Reading, Traveling, Networking
Timeline
Brand Ambassador
National Street Teams
04.2025 - Current
BPO Fulfiller
Velocity
04.2025 - Current
Remote Patient Account Associate Sr.
Virtual Business Office of Associates
04.2023 - 10.2024
Petsitter
Rover.com
03.2023 - Current
Remote Care Coordinator
Cardinal Health
01.2022 - 01.2023
Medical Insurance Collector
Advanced Revenue Management
01.2019 - 01.2022
Medical Insurnace Collector Team Lead
MPS
03.2017 - 01.2019
ERISA Specialist Collector
Victory Recovery Services
03.2016 - 03.2017
Pre-authorization Specialist
Nova Medical Centers
11.2012 - 07.2014
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Lone Star College System-Remote
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University of Phoenix
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North Desoto High School
Certificate - Medical Assisting
Remington College