Brittaney Morant
Client Service Professional
Summary
Well rounded service and sales professional with background in insurance and case management. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Case Manager
Prn
2017.02 - Current
- Most recently placed in in the medical monitoring station (MMS) in New Orleans, Louisiana which served as a step-down facility for COVID-19 positive patients
- Facilitated registration and release protocol for patients
- Assessed any unmet needs and connected patients with resources to fulfill those needs
- Coordinated family, legal, or medical phone calls for patients
- Set up successful recovery plan for patient upon pending release.
Policy Services and Sales Advisor
Progressive
2018.06 - 2021.11
- In a call center setting assisted customers with their making changes to and updating their Progressive auto policy
- Provided quotes, processed payments, upsold additional features and services and added and removed vehicles to the auto policy.
Member Service Representative
United Healthcare
2016.04 - 2018.06
- Serviced in and outbound calls for Medicare Part-D recipients
- Assisted customers with understanding explanation of benefit information and formulary coverage
- Processed and explained Part D claims
- Took bill payments over the phone
- Provided alternate medications for clients to take to their doctor in place of uncovered medications.
Education
Associate of Arts -
Houston Community College
Houston, TX 2020.08 - 2023.05
Texas Property And Insurance License
The Adjuster School
Houston 2019.08 - 2019.09
High School Diploma -
MIAMI NORLAND SENIOR HIGH
Miami, FL 2002.08 - 2006.05
Skills
Team building expertiseundefined
Timeline
Associate of Arts -
Houston Community College
2020.08 - 2023.05
Texas Property And Insurance License
The Adjuster School
2019.08 - 2019.09
Policy Services and Sales Advisor
Progressive
2018.06 - 2021.11
Case Manager
Prn
2017.02 - Current
Member Service Representative
United Healthcare
2016.04 - 2018.06
High School Diploma -
MIAMI NORLAND SENIOR HIGH
2002.08 - 2006.05
Similar Profiles
Morgan SmothersMorgan Smothers
CNA at PRNCNA at PRN
Takya JacksonTakya Jackson
Licensed Practical Nurse at PRNLicensed Practical Nurse at PRN
Cameron PettawayCameron Pettaway
Physical Therapy at PRNPhysical Therapy at PRN