Brittaney Morant
Client Service Professional
Summary
Well rounded service and sales professional with background in insurance and case management. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Case Manager
Prn
02.2017 - Current
- Most recently placed in in the medical monitoring station (MMS) in New Orleans, Louisiana which served as a step-down facility for COVID-19 positive patients
- Facilitated registration and release protocol for patients
- Assessed any unmet needs and connected patients with resources to fulfill those needs
- Coordinated family, legal, or medical phone calls for patients
- Set up successful recovery plan for patient upon pending release.
Policy Services and Sales Advisor
Progressive
06.2018 - 11.2021
- In a call center setting assisted customers with their making changes to and updating their Progressive auto policy
- Provided quotes, processed payments, upsold additional features and services and added and removed vehicles to the auto policy.
Member Service Representative
United Healthcare
04.2016 - 06.2018
- Serviced in and outbound calls for Medicare Part-D recipients
- Assisted customers with understanding explanation of benefit information and formulary coverage
- Processed and explained Part D claims
- Took bill payments over the phone
- Provided alternate medications for clients to take to their doctor in place of uncovered medications.
Education
Associate of Arts -
Houston Community College
Houston, TX 08.2020 - 05.2023
Texas Property And Insurance License
The Adjuster School
Houston 08.2019 - 09.2019
High School Diploma -
MIAMI NORLAND SENIOR HIGH
Miami, FL 08.2002 - 05.2006
Skills
Team building expertiseExceptional communicatorExcellent work ethicStrategic sales knowledgeStrong conflict resolutionAdherence to high customer service standards
Timeline
Associate of Arts -
Houston Community College
08.2020 - 05.2023
Texas Property And Insurance License
The Adjuster School
08.2019 - 09.2019
Policy Services and Sales Advisor
Progressive
06.2018 - 11.2021
Case Manager
Prn
02.2017 - Current
Member Service Representative
United Healthcare
04.2016 - 06.2018
High School Diploma -
MIAMI NORLAND SENIOR HIGH
08.2002 - 05.2006