Kayla Badnell
Dayton,OH
Summary
Highly dependable, ethical and reliable person with multitasking skills offering demonstrated success in team leadership, organizational problem-solving and customer service. Successful at overseeing team performance and allocating resources to meet workflow and demand. Excellent conflict resolution skills with proven ability to defuse high-stress situations.
Overview
12
12
years of professional experience
Work History
Case Manager
The Change Agency
Dayton Ohio
07.2023 - 05.2025
- Coordinated client assessments to determine eligibility for services and resources.
- Developed individualized service plans to address client needs and goals.
- Facilitated communication between clients, service providers, and community organizations.
- Monitored client progress and adjusted case management strategies accordingly.
- Conducted regular follow-ups to ensure continuity of care and support services.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Support Services Manager
Woodhaven
Dayton, OH
04.2019 - 06.2023
- Engaged customers in friendly conversation, carefully handled bagged items, offered additional services and thanked customers for business.
- Stocked shelves when needed and notated shortages.
- Answered customer questions regarding products and store services.
- Packed purchased items in shopping bags appropriately to avoid bag breaks and spills.
- Supported associates and management through superior performance and commitment to meeting team goals.
- Assisted with organization and cleaning to maintain tidy store appearance.
- Greeted customers to build rapport and increase customer satisfaction.
- Illustrated solid work ethic and commitment through consistent attendance.
- Inspected outgoing shipments to maintain effective quality assurance standards.
- Mentored new employees on daily treatment center procedures and answered task-related questions for quick job acclimation.
- Volunteered for additional hours and shifts during peak periods to meet tight shipping deadlines.
- Delivered courteous, prompt service by quickly attending to customer needs and requests.
Housekeeper
Access Hospital Of Dayton
Dayton, OH
09.2018 - 04.2019
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Interacted pleasantly with clients when performing daily duties.
- Emptied wastebaskets and disposed of all soiled linen in clients rooms to reduce spread of germs and enhance freshness.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Replaced sheets and pillowcases daily to provide extreme comfort for clients.
Nursing Assistant
Cambridge Place Assisted Living
Cambridge, OH
05.2014 - 11.2014
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Maintained sanitary conditions by providing immediate wound care and dressing changes.
- Provided basic care to over 10 patients per shift by bathing and grooming patients, changing bedding and preparing meals.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Engaged with patient family and friends to provide courteous, efficient visit experience.
- Provided daily living activities to patients by serving meals, feeding, ambulating and turning over and positioning patients.
Healthcare Assistant
Quality Of Life Home Care
Cambridge, OH
08.2013 - 04.2014
- Conducted patient health checks and communicated observations of patients' conditions to medical staff.
- Greeted patients, answered questions and scheduled appointments.
- Assisted patients with activities of daily living, including meals, bathing and grooming.
- Responded to call lights and completed frequent rounds to meet patients' needs, including turning and toileting.
- Monitored, maintained and calibrated medical equipment daily.
- Supported RN with tasks such as wound cleansing and urinary catheterization.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Education
High School Diploma -
Cambridge High School
Cambridge, OH06-2006
Skills
- Team development
- Documentation skills
- Customer service expertise
- Team building and leadership
- Organizational skills
- Critical thinking
- Friendly, positive attitude
- Multitasking
- Leadership
- Reliable and trustworthy
- First Aid/CPR
- Active listening
- Computer skills
- Case management
- Positive attitude
Timeline
Case Manager
The Change Agency
07.2023 - 05.2025
Support Services Manager
Woodhaven
04.2019 - 06.2023
Housekeeper
Access Hospital Of Dayton
09.2018 - 04.2019
Nursing Assistant
Cambridge Place Assisted Living
05.2014 - 11.2014
Healthcare Assistant
Quality Of Life Home Care
08.2013 - 04.2014
High School Diploma -
Cambridge High School