Loss Prevention, Customer service, Tyco alarm audits, Key audits, File Reports, ATF reports, Trigger lock and audit firearms, Operate retail, Operate hotel, operate, inventory restaurants, control dispatcher store audits and record all data
Technical Lead
Jabil
03.2008 - 03.2018
Led a team of developers to successfully deliver high-quality software projects on time and within budget constraints.
Coordinated with cross-department teams like QA, DevOps, and Support to ensure seamless end-to-end software delivery process.
Enhanced system performance with thorough code reviews, debugging, and optimization techniques.
Maintained close communication with clients throughout project life cycles for accurate progress reporting and prompt issue resolution.
Drove customer satisfaction by prioritizing feature requests based on detailed analysis of user feedback and market trends.
Led successful launch of multiple software releases, meeting all project objectives and exceeding user expectations.
Education
Associate of Arts - Cyber security
University of Phoenix-Online Campus
Memphis, TN
01.2022
High School Diploma -
Craigmont High School
Memphis, TN
01.2008
Skills
Customer service
Security
Software Troubleshooting
Software Testing
Surveillance
Loss Prevention
Manufacturing
Quality Inspection
Shipping & receiving clerk
Safety training
Security Officer
CPR Certification
Internal investigation
Dispatch
Microsoft word
Incident Reports
Microsoft power point
Microsoft Excel
Safety team
File Reports
Operator
Retail
Auditor
Warehouse
Multitasking and organization
Decision-making
Presenting ideas and plans
Administrative leadership
Operations management
CRM software
Medical billing
Verbal and written communication
Certification
First Aid Certification
CPR Certification
Armed Security license from the State of Tennessee