Summary
Overview
Work History
Education
Skills
Timeline
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Brittaney Staples

Coatesville,PA

Summary

Goal-oriented manager with distinguished experience in the sales industry and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Offering 15+ years of success and experience in customer service, with efficient and precise commitment to finishing jobs quickly and accurately. Additional expertise includes strong motivational, communication and organization in a proficient manner. Skilled working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience

Work History

Area Sales Manager

Metro By T-Mobile
06.2021 - Current
  • Exceeded targets by building, directing and motivating high-performing sales team.
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets, and when need wrote performance improvement plans.
  • Recruited, interviewed and hired individuals to be coached in product specifications, sales incentives and selling techniques, which significantly increased customer satisfaction ratings.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.

Front Desk Supervisor

Sleep Inn Hotel
01.2020 - 11.2020
  • Answered multi-line phone system to respond to inquiries, book reservations, and check out guests.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.

Phone Operator

Newtown Answering Service
10.2018 - 12.2019
  • Collected and verified telephone numbers, addresses and proper spelling of names.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Supported customers by managing 100+ calls per day efficiently while maintaining professionalism and upbeat tone.

Education

Bachelor of Arts - Psychology

Southern New Hampshire University
Hooksett, NH
08.2025

Microsoft Office Certification - Computer Applications

Career Link
Bristol, PA
2020

1+years - Veterinary Technology

Delaware Technical And Community College - Owens
Georgetown, DE
2009

High School Diploma -

Sussex Central High School
Georgetown, DE
06.2008

Skills

  • Data Entry and Microsoft Office skills
  • KPI Tracking
  • Sales Tracking
  • Sales Team Supervision
  • Schedule Coordination
  • Profit Target Achievement
  • Customer Service and Assistance
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Customer Account Management
  • Patient and Empathetic
  • Team Recruiting and Onboarding
  • Issue and Complaint Resolution

Timeline

Area Sales Manager

Metro By T-Mobile
06.2021 - Current

Front Desk Supervisor

Sleep Inn Hotel
01.2020 - 11.2020

Phone Operator

Newtown Answering Service
10.2018 - 12.2019

Bachelor of Arts - Psychology

Southern New Hampshire University

Microsoft Office Certification - Computer Applications

Career Link

1+years - Veterinary Technology

Delaware Technical And Community College - Owens

High School Diploma -

Sussex Central High School

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Brittaney Staples