Brittani Alltop
Summary
- Top-performing customer service representative with extensive experience assisting customers through phone, email and chat support. Committed to balancing company goals while helping all customers find satisfactory solutions. Resourceful problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of customers.
Overview
12
12
years of professional experience
Work History
Process Claim Agent
Tata Consultancy Services
01.2020 - 06.2023
- Worked productively in fast-moving work environment to process large volumes of claims.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
Front End Lead Supervisor
Burlington Coat Factory
05.2015 - 01.2020
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Successfully drove new product lines to increase annual profits by 15%.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Warehouse Shipping Lead
Lollicup By Karat
09.2011 - 05.2015
- Worked professionally with team members and across departments to meet demands of high-volume environment.
- Completed fast loading and unloading of trucks carrying freight and materials.
- Handled day-to-day shipping and receiving overseeing more than 200 packages per day.
- Entered information into warehouse management system using handheld scanners and computer terminals.
Education
GED -
North Garland High School
Garland, TX06.2005
Skills
- Form Preparation
- Cancellation Notifications
- Policy Reinstatement Approvals
- Accident Investigations
- Complex Problem-Solving
- Accounts Payable and Accounts Receivable
- Teamwork Skills
- Performance Goals
- Forklift Operation
- Schedule Management
- Training and Development
- Typing Proficiency
- Spreadsheets
- Business Correspondence
- Business Administration
Timeline
Process Claim Agent
Tata Consultancy Services
01.2020 - 06.2023
Front End Lead Supervisor
Burlington Coat Factory
05.2015 - 01.2020
Warehouse Shipping Lead
Lollicup By Karat
09.2011 - 05.2015
GED -
North Garland High School
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