Emma Sandoval
Las Vegas ,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Claims Associate
Hilton Grand Vacations
10.2021 - 04.2022
- Worked productively in fast-moving work environment to process large volumes of claims.
- Updated claims system to track claim status and provide relevant information to other department.
- Followed up with customers on unresolved issues.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Maintained accurate and up-to-date records of claim information for future reference.
- Prepared and presented detailed reports to management on claims issues to aid in decision making.
- Responded to customer requests for products, services, and company information.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Provided primary customer support to internal and external customers.
Laundromat Attendant
Oasis Laundromat
03.2019 - 04.2020
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Received and counted clothing items to provide fees and date of pick up for customers.
- Used POS system to collect payments from customers, providing invoice for proof of transaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Collected soiled linens and clothing and pretreated stains.
- Cleaned machine filters and lubricated equipment.
Count Room Attendant
Sams Town Casino And Hotel
01.2017 - 12.2019
- Supplied currency, coin and gaming checks to customers and other departments.
- Performed guest transactions with professionalism and confidentiality.
- Provided prompt, friendly and courteous service to external and internal guests.
- Operated 10-key adding machines, personal computers and photo copiers.
- Audited money drawers and hand or machine-counted large cash values.
- Counted cash and casino chips to accurately reconcile transaction reports.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
- Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.
- Balanced books with daily summary reconciliations.
Education
Medical Assistant - Medical Assisting
Carrington College - Phoenix
Phoenix, AZ01.2024
High School Diploma -
Pennfoster
Scottsdale, AZ01.2015
Skills
- Complex Problem-Solving
- Policy and Procedure Explanations
- Exceptional Recordkeeping Abilities
- Inventory Accuracy
- Information Updates
- Secure Data Practices
- Claims
- Accounts Payable and Accounts Receivable
- Form Preparation
- Basic Mathematical Calculations
- Professional Development
- Personal Data Evaluation
- Customer Inquiries
- Cancellation Notifications
Timeline
Claims Associate
Hilton Grand Vacations
10.2021 - 04.2022
Laundromat Attendant
Oasis Laundromat
03.2019 - 04.2020
Count Room Attendant
Sams Town Casino And Hotel
01.2017 - 12.2019
Medical Assistant - Medical Assisting
Carrington College - Phoenix
High School Diploma -
Pennfoster