Brittani Ashton
Edmond,OK
Summary
Dependable and result-driven with 8 years of providing exceptional customer service. Able to build strong rapport with consumers both in person and through telecommunications. Highly adaptable and detail oriented to produce error-free results in a timely manner.
Overview
9
9
years of professional experience
Work History
Assistant Property Manager
Case and Assiciates
Oklahoma City, Oklahoma
07.2024 - Current
- Conducted property tours and highlighted key features to prospective renters, utilizing effective leasing, closing, and telephone techniques.
- Assisted in onboarding and training new leasing personnel to ensure high standards of service and performance.
- Managed all leasing inquiries, ensuring timely and accurate responses via CRM and maintaining up-to-date competitor pricing and promotions.
- Ordered and maintained property and office supplies, ensuring seamless operations.
- Supported the Property Manager in achieving occupancy targets and maintaining property appearance and daily operations.
- Delivered exceptional customer service, ensuring resident satisfaction and retention through swift issue resolution and prompt responses.
- Processed rent payments, posted charges, and performed daily deposits in accordance with company procedures.
- Assisted in property marketing efforts, including website updates, advertising, and conducting market surveys to stay competitive.
- Maintained property cleanliness through regular inspections of vacant units, model apartments, and common areas.
- Coordinated maintenance requests, ensuring timely resolution and resident satisfaction.
- Managed utility connections and disconnections in coordination with service providers.
- Prepared and processed various property-related reports (e.g., AME, Bonus Summaries), court documents, and monthly audits.
- Supported Property Manager with all aspects of property operations, ensuring compliance with budgets, rent increases, and operational standards.
- Planned, coordinated, and executed frequent community outreach events to enhance resident engagement and promote a positive property culture. Managed all aspects, from event concept and logistics to setup and on-site support, ensuring smooth operations and resident satisfaction.
Leasing Agent
Case and Associates
Oklahoma City, Oklahoma
04.2024 - 07.2024
- Conducted property tours, leased units to qualified applicants, and highlighted property features through effective communication and closing techniques.
- Stocked amenities in common areas, clubhouse, and offices.
- Updated property systems (Yardi, CRM, Rent Café) with daily activity and traffic.
- Developed relationships with residents to enhance community engagement.
- Processed applications by conducting background checks and verifying references.
- Maintained accurate records of tenant communications and transactions.
- Actively participated in community activities to foster a positive environment and resident engagement.
Payroll Product Support Specialist
Heartland Payment Systems
Oklahoma City, OK
08.2021 - 04.2024
- De-escalated situations involving agitated clients, swiftly and empathetically resolving their concerns with a focus on efficiency, understanding, and resolution.
- Recognized client challenges spanning multiple departments and facilitating collaborative resolutions, ensuring client retention and satisfaction.
- Served as the representative of the time and attendance team during sales training and team calls, collaborating across departments and contributing to exceptional client onboarding experiences.
- Cultivated trust among colleagues by offering clear instructions and valuable insights, fostering an environment of mutual support and collaboration.
- Conducted product demonstrations and training sessions for clients and sales teams.
- Fostered a positive work environment by actively acknowledging and celebrating individual accomplishments and contributions.
- Recognized inefficiencies within existing processes, offering innovative solutions to leaders for evaluation and potential implementation.
Mother
Stay At Home Mom
Oklahoma City, OK
05.2019 - 08.2021
- Managed household operations, including budgeting, schedules, and daily activities.
- Developed and implemented effective organizational strategies, balancing multiple responsibilities and priorities.
- Employed strong communication and negotiation skills to resolve conflicts and facilitate family needs.
Hairdresser
Southern Comfort Salon
Edmond, OK
06.2016 - 05.2019
- Provided exceptional hair styling, cutting, and coloring service to diverse clientele.
- Focused on retaining clients by keeping client report cards, which detailed personal service and purchases.
- Resolved customer complaints in a timely manner while maintaining positive relationships with clients.
- Ensured compliance with state regulations regarding cosmetology practices.
- Regularly evaluated customer feedback to identify areas of improvement in services or products offered by the salon.
Education
High School Diploma -
Edmond North High School
Edmond, OK05-2016
Cosmetology License - Cosmetology
Francis Tuttle Technology Center - Portland
Oklahoma City, OK05-2016
Skills
- Effective Communication
- Problem-Solving Capabilities
- Time Management & Organization
- Adaptability
- Customer Service
- Confidential Document Control
- Leadership & Team Management
- Sales & Marketing
- Property/Facility Management
- Event Planning & Coordination
References
- Alex Rouse - Friend - Police Recruit OKCPD - (501) 305-1690 - AlexRouse18@gmail.com
- Ryan Beasley - Colleague - Case and Associates - (405) 3234475
Timeline
Assistant Property Manager
Case and Assiciates
07.2024 - Current
Leasing Agent
Case and Associates
04.2024 - 07.2024
Payroll Product Support Specialist
Heartland Payment Systems
08.2021 - 04.2024
Mother
Stay At Home Mom
05.2019 - 08.2021
Hairdresser
Southern Comfort Salon
06.2016 - 05.2019
High School Diploma -
Edmond North High School
Cosmetology License - Cosmetology
Francis Tuttle Technology Center - Portland