Brittani Beauchamp
Customer Service Professional
Lewiston,ID
Summary
Over fifteen year's experience in customer service, resolving client inquiries and promoting positive experiences. Focused on effective management of talented team members to achieve company goals. Tireless team player known for staying poised and calm in fast-paced environments.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
CSP III & Licensed Sales Agent
Cambia Health Solutions- Regence
Lewiston, ID
08.2016 - Current
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Trained, mentored and coached team members in techniques necessary to complete job tasks.
- Completed continuing education courses to gain additional insurance industry knowledge and renew licenses in four states.
Sales Representative
Mattress Firm
Lewiston, ID
01.2014 - 09.2015
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Trained and mentored new sales representatives.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
Front End Supervisor
TJ Maxx, TJX Companies
Lewiston, ID
02.2012 - 01.2014
- Oversaw employee performance and coordinated training of new team members in successful strategies following proper procedures and guidelines.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
Education
High School Diploma -
Asotin JR SR High School
Asotin, WAPsychology
Walla Walla Community College
Clarkston, WA 06.2008 - 06.2009
Social Work
Eastern Gateway Community College
Steubenville, OH 06.2017 - 06.2018
Skills
Training and mentoring
Staff Management
Workflow planning
Customer Relations
Inter-department collaboration
Background in Medical Terminology
Key holder experience
Computer proficient
Timeline
Social Work
Eastern Gateway Community College
06.2017 - 06.2018
CSP III & Licensed Sales Agent
Cambia Health Solutions- Regence
08.2016 - Current
Sales Representative
Mattress Firm
01.2014 - 09.2015
Front End Supervisor
TJ Maxx, TJX Companies
02.2012 - 01.2014
Psychology
Walla Walla Community College
06.2008 - 06.2009
High School Diploma -
Asotin JR SR High School