Brittani Clark
Long Beach,CA
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction at Mimi's Cafe through expert multitasking and exceptional service. Skilled in cash handling and team collaboration, I adeptly balanced guest needs with operational demands, showcasing strong customer service and a knack for maintaining composure under stress.
Overview
13
13
years of professional experience
Work History
Waitress
Mimi's Cafe
04.2018 - 05.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Bartender, Waitress, Server Trainer
Eastside Marios
01.2008 - 12.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
Bachelor of Arts - Child Development
University of Arizona
180 South Arizona Avenue, Suite #301 Chandler, AZ 03-2028
High School Diploma -
Lakewood High School
Lakewood, CA05-2008
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cash handling
Timeline
Waitress
Mimi's Cafe
04.2018 - 05.2021
Bartender, Waitress, Server Trainer
Eastside Marios
01.2008 - 12.2017
Bachelor of Arts - Child Development
University of Arizona
High School Diploma -
Lakewood High School
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