Brittani Davis-Winn
Chicago,Illinois
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Patient Appointment Coordinator/NeuroSurgery
The University of Chicago
Chicago, Illinois
08.2023 - Current
- Obtain, verify, and input demographic, insurance and referring physician information as required
- Document messages electronically using appropriate medical terminology, triage calls per protocol and assist callers in a manner
- Page and message providers
- Answer 20-40 calls daily
- Schedule follow up appointment’s and verify appointments
- Provides patient activity coordination, patient flow direction and problem solving
- Acts as a patient advocate and serves as a liaison between the assigned department and other hospital departments
- Typical duties may include monitoring of daily operations, appointment coordination, organization of paperwork, computerized order entry, telephone triage and coordination of patient encounter information.
Referral Specialist/ Care coordinator
TCA Health
Chicago, Illinois
06.2022 - 08.2023
- Schedules referral appointments for the patients at the referral specialties/facilities
- Whenever possible, appointments are made with patient present
- Provides patient referral information to the referred facility in accordance with the patient’s insurance plan
- Maintain a current and up-to-date knowledge with health care plans to accurately make physician referrals to patients according to their carrier
- Assist patients on requirements of their particular plans e.g
- HMO, IPA and identify alternative resources if needed.
Scheduler
Borland Groover
Jacksonville, Florida
09.2019 - 10.2020
- Speak with customers over the phone in order to schedule, cancel and reschedule office visit procedures and telemedicine appointments
- Explain briefly to the patient what their procedure would consist of
- Transfer calls to needed departments
- Verify demographics and insurance information
- Assist patients with questions or concerns
- Send messages to the patient’s provider and team
- Answer between 100-180 calls per day
- Clarifying if we have received the patient’s referral and verifying what the patient needs to be seen for
- Outbound calling to patients with active referrals to see if they would like to be scheduled
- Procedure scheduling.
Medical Assistant
Aunt Martha's Youth Service Center
Olympia Fields, IL
09.2017 - 09.2018
- Administrative duties include answering telephones, greeting patients, updating and filing the patient's medical records, and scheduling appointments
- Creating referrals, doing prior authorizations, calling in prescriptions and explaining how to use new medications that were given to the patients
- Clinical duties include taking medical histories, demographics, vital signs, injections for pediatric and internal medicine, assisting with pap smears and education on birth control
- Assisting the psychiatrist with the Teladoc and doing vital signs for the patients
- Preparing patients for examination, drawing blood, and spinning bloodwork
- Assisting the physician during exams preparing and administering medications as directed by the physician
- STD Testing, and placing in birth control.
Education
Bachelor of Science - Registered Nurse
Chamberlain University
Tinley Park, IL04.2027
Associates in applied science -
Northwestern Business College
01.2015
Skills
- Epic
- Next-gen
- Dash
- Athena
- Sparcs
- HBS
- Patient Service And Assistance
- Checking In Patients
- Patient Records Management
- Appointment Scheduling And Confirmation
Timeline
Patient Appointment Coordinator/NeuroSurgery
The University of Chicago
08.2023 - Current
Referral Specialist/ Care coordinator
TCA Health
06.2022 - 08.2023
Scheduler
Borland Groover
09.2019 - 10.2020
Medical Assistant
Aunt Martha's Youth Service Center
09.2017 - 09.2018
Associates in applied science -
Northwestern Business College
Bachelor of Science - Registered Nurse
Chamberlain University