Doreen Schafer
Fort Myers,FL.
Summary
Accomplished Flight Attendant offering over 15 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Patient Appointment Service Specialist
Clinic
08.2022 - 09.2022
- Efficiently facilitate patient visits and support health care providers
- Implement core values of Mayo Clinic with every patient and staff encounter
- Remain calm under stress, possess strong verbal/written communication skills
- Manage difficult and emotional situations.
- Entered patient demographic and insurance data into electronic medical record system.
- Answered incoming calls, scheduled appointments and filed medical records.
Flight Attendant
Sun Country Airlines
01.2008 - 09.2022
- Safety is top priority along with high quality customer service
- Attendance is extremely important along with on-time performance
- Completed pre-flight safety checks to reinforce passenger safety.
- Resolved passenger conflicts and medical emergencies during flights.
- Having organized work environments contribute to smooth work days.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
- Welcomed passengers aboard and provided overview of safety procedures
- Relayed updates and information to passengers after confirming key details with pilot
- Advised passengers of flight regulations to maximize safety and security
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance
Administrative Assistant
Hennepin Technical College
10.2006 - 10.2007
- Performed administrative duties for Dean of Nursing, Nursing, Math, Interpreter, Dental and Health Unit Coordinator instructors
- Managed calendars, travel arrangements, proctored and graded exams, scheduled appointments, answered and directed phone calls, interacted with students, ordered supplies, organized school functions
- It was a must to be efficient and well organized.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
Owner
Curves for Women
10.2003 - 10.2005
- Became incorporated and started my own company
- Curves for Women, 30-minute work-out facility for women
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Education
Bachelor's Degree - Healthcare Management
Rasmussen College
Bloomington, MN09.2019
Medical Terminology Course - undefined
Anoka Technical College
2005
Associates of Arts Degree - Applied Science
Anoka-Ramsey Community College
1994
Nursing Assistant Certificate -
Anoka Technical College
Anoka, MN1991
Skills
- Epic
- Microsoft Teams
- Microsoft Excel, Word, Power Point and Outlook
- 60 WPM
- Accurate and detailed
- Problem solver
- Customer-focused
- Clinic Administration
- Clinical Data Entry
- Collection Management
- Operational Requirements
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Appointment Service Specialist
Clinic
08.2022 - 09.2022
Flight Attendant
Sun Country Airlines
01.2008 - 09.2022
Administrative Assistant
Hennepin Technical College
10.2006 - 10.2007
Owner
Curves for Women
10.2003 - 10.2005
Bachelor's Degree - Healthcare Management
Rasmussen College
Medical Terminology Course - undefined
Anoka Technical College
Associates of Arts Degree - Applied Science
Anoka-Ramsey Community College
Nursing Assistant Certificate -
Anoka Technical College
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