Zachary Kranig
Eau Claire,WI
Summary
Hard working, ready to learn and attention to detail. I have a vast experience working with the general public, customers, clients, and patients. In my current position I interact with patients by placing and receiving phone calls and scheduling with medical provider. I am also computer-literate and comfortable imputing data. I believe I can fulfill the obligations of this position and hope you consider me as a candidate. I look forward to hearing from you.
Overview
21
21
years of professional experience
Work History
Patient Appointment Service Specialist
Mayo Health System
04.2023 - Current
- Making outgoing and receiving incoming calls to and from patients
- Creating and scheduling appointments within our Mayo Health system
- Communicating with Nursing, NPs, MDs, Internal and External Reps, Insurance agents, and Patients
- Updating patient demographics and insurance information
Sales Associate/Shipping And Receiving
St Croix Rods
10.2016 - 04.2023
- Maintaining updated knowledge of all products
- Selling and upselling products
- Performing cash and card transactions
- Performing high quality customer service
- Dealing with all customer inquiries, concerns, and problems
- Making daily phone calls and emails with customers to give updates on orders, warranties, and solving any issues the customer may have
- Defusing any customer complaints and issues with the best possible options that will make the customer happy and satisfied
- Processing and fulfilling web orders
- Picking the product, packaging them, creating shipping labels through ShipExc, and ship
- Providing daily updates to upper management
Teller/MSR
NORTHWOODS COMMUNITY CREDIT UNION
05.2012 - 10.2016
- Processing account transactions
- Updating member accounts
- Opening and closing member accounts
- Opening and closing IRAs
- Maintaining member records
Merchandise Support Associate
Gander Mountain / Gander Outdoors
04.2008 - 05.2012
- Examined contents and compared records, such as invoices, or work orders, to verify accuracy of incoming and outgoing shipments
- Processed cash and credit sales, return and exchange transactions
- Responded to customer inquiries, recommending and up-selling product
Business Intern
Principle Financial Group
02.2011 - 08.2011
- Prepared and filed financial documents including confidential information
- Followed policies and procedures for all record keeping
- Physically moved and organized the files and shelving areas
- Utilized Microsoft Office software on a daily basis
- Maintained business appointment calendar through Outlook
- Helped create intern training manual including daily procedures and detailed outlines
Cook
Cook Buffalo Wild Wings
03.2011 - 11.2011
- Worked in a fast pace cooking kitchen
- Cooked over the grill, southwest station, (salads and wraps), and deep fryer
- Made sure food was prepared to customer requests and company's expectations
- Complete kitchen cleaning every night
Taxidermist
4Seasons Outdoors and Taxidermy, LLC
06.2003 - 06.2023
- Applied with all customer's requests
- Delivered excellent customer service
- Managed all aspects of the finances, billing, and records
Education
Business -
Globe University
Eau Claire, WI09.2011
Skills
- Order fulfillment
- Inventory control
- Order entry
- Data entry
- Customer service
- Organizational skills
- Communication skills
- Logistics
- Verbal Communication
- Retail merchandising strategies
- Customer satisfaction measurement
Timeline
Patient Appointment Service Specialist
Mayo Health System
04.2023 - Current
Sales Associate/Shipping And Receiving
St Croix Rods
10.2016 - 04.2023
Teller/MSR
NORTHWOODS COMMUNITY CREDIT UNION
05.2012 - 10.2016
Cook
Cook Buffalo Wild Wings
03.2011 - 11.2011
Business Intern
Principle Financial Group
02.2011 - 08.2011
Merchandise Support Associate
Gander Mountain / Gander Outdoors
04.2008 - 05.2012
Taxidermist
4Seasons Outdoors and Taxidermy, LLC
06.2003 - 06.2023
Business -
Globe University
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