Summary
Overview
Work History
Education
Skills
Timeline
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Rhoda Lundt

La Crescent,MN

Summary

Dynamic healthcare professional with a proven track record at Mayo Clinic Health System, excelling in patient coordination and support. Demonstrates exceptional communication and customer relations skills, alongside a keen attention to detail. Skilled in ACO attribution, with a history of surpassing goals through effective collaboration with healthcare teams.

Overview

25
25
years of professional experience

Work History

Patient appointment service specialist

Mayo Clinic Health System
06.2013 - Current
  • Accurately and efficiently support a variety of individuals including patients, care providers and physicians with exceptional service
  • Manage several complex scheduling workflows, managing telephone calls, electronic communications, and gathering information to determine appropriate appointment area
  • Gathering demographic and all guarantor and insurance details needed to assess patient eligibility
  • Cross trained in several clinics and departments
  • Currently supports the Accountable Care Organization roll since 2019

Patient Liaison in OB/GYN

Gundersen Lutheran
01.2004 - 01.2008
  • Communicated effectively with patients, family members and Gundersen Lutheran staff to schedule appointments, surgeries, tests and procedures
  • Responsible for promptly registering patients, verifying and updating demographics as well as insurance to drive a timely billing process for our patients
  • Obtained appropriate signatures on forms relating to registration, billing, and patient care to meet all compliance regulations and requirements
  • Cross trained in Fertility scheduling

Customer Service agent

Midwest Security
01.2000 - 01.2004
  • Respond to telephone inquiries regarding pending or processed claims
  • Give provider/insured information on how claims are processed or what further information is required
  • Provide information concerning policy description and provisions
  • Give benefits on medical services for all Midwest Security insurance plans
  • Advise claims personnel of claims requiring corrections
  • Received training to become a site administrator allowing me to keep the customer service intranet site updated

Education

Medical terminology - Also had class training for Microsoft office Word and Excel

Midwest Security Training
01.2004

Business Studied - Office procedures, Typing 1, 2, 3, Basic Computer Applications

Independence high school
Independence, IA
01.1991

Skills

  • Excellent customer relations skills
  • Excellent written and verbal communication skills
  • Strong attention to detail
  • Proven ability to exceed Gap closer goals
  • Ability to collaborate effectively with healthcare providers and team members
  • Proven flexibility and leadership skills
  • Works well under pressure, and without supervision
  • Extensive knowledge in ACO attribution requirements

Timeline

Patient appointment service specialist

Mayo Clinic Health System
06.2013 - Current

Patient Liaison in OB/GYN

Gundersen Lutheran
01.2004 - 01.2008

Customer Service agent

Midwest Security
01.2000 - 01.2004

Medical terminology - Also had class training for Microsoft office Word and Excel

Midwest Security Training

Business Studied - Office procedures, Typing 1, 2, 3, Basic Computer Applications

Independence high school
Rhoda Lundt