Alysha Drees
Adams,MN
Summary
Dependable Patient Appointment Service Specialist serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled with excellent communication skills and software applicable to the job. Maintains the highest standards of ethics, professionalism, and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
15
15
years of professional experience
Work History
Patient Appointment Service Specialist
Mayo Clinic
Rochester, MN
09.2021 - Current
- Coordinate appointments according to patient needs
- Collaborate with other Mayo staff to assure patient needs are met
- Work in a call center answering patient calls
Cashier
Corky's Corner Gas Station
Adams, MN
08.2014 - 12.2021
- Receive payment by cash, check, credit cards, vouchers, and automatic debits.
- Open the gas station and liquor store.
- Make breakfast foods for the viewer.
Purchaser
Schmitz Electric
Adams, MN
08.2015 - 03.2020
- Performed buying duties to maintain parts inventory.
- Contacted suppliers in order to schedule and expedite deliveries and to resolve shortages,missed and late deliveries, and other problems.
Longarm Quilter Assistant
O2b Quilting
Spring Valley, MN
04.2014 - 04.2015
- Loaded and unloaded quilts onto the longarm machine
- Cleaned the store
Customer Service Representative
Pro Staff/Atterro
Faribault, MN
09.2012 - 01.2014
- Responded to customer inquiries and noted account files.
- Entered required customer data.
Customer Service Representative
Mediacom
Waseca, MN
05.2012 - 07.2012
- Checked to ensure that appropriate changes were made to resolve customers' problems.
- Responsible for scheduling repairs.
Education
No Degree - General Studies
Rochester Community And Technical College
Rochester, MNSkills
- Quality Standards and Protocols
- Caring and Empathetic
- Complaint Investigation
- Registration and Scheduling
- Work in a high-pressure environment
- Trained in all areas of office administration
- Skilled with computer systems and software
- Excellent communication, interpersonal and organizational skills
- Dependable - can work without supervision
Timeline
Patient Appointment Service Specialist
Mayo Clinic
09.2021 - Current
Purchaser
Schmitz Electric
08.2015 - 03.2020
Cashier
Corky's Corner Gas Station
08.2014 - 12.2021
Longarm Quilter Assistant
O2b Quilting
04.2014 - 04.2015
Customer Service Representative
Pro Staff/Atterro
09.2012 - 01.2014
Customer Service Representative
Mediacom
05.2012 - 07.2012
No Degree - General Studies
Rochester Community And Technical College