Jessica Seys-Altum

• Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
• Collaborated with team members to develop new strategies for improving service quality and efficiency.
• Independently create and schedule appointments and surgical listings within the EMR
• Analyze and provide insight regarding physician's calendars for fill rate capacity and access priorities
• Properly advise patients and their loved ones regarding the need for co-payments, referral authorizations, and/or pre-service deposits to ensure proper preparation for consultations and/or surgery
• Trained new personnel regarding company operations, policies and services.

• Captured memorable moments by filming high-quality wedding videos for clients.
• Enhanced client satisfaction by creating personalized and engaging wedding films.
• Managed multiple projects simultaneously, ensuring timely delivery of all completed videos to clients.
• Collaborated with photographers, planners, and other vendors to ensure seamless event coverage.

• Enhanced customer satisfaction by providing efficient and accurate transactions.
• Reduced wait times for customers through effective management of cashier team.
• Increased employee retention by providing ongoing training and support to cashier staff.
• Ensured all cashiers adhered to company policies and procedures, maintaining a high level of professionalism at all times.
• Addressed customer complaints effectively, promoting positive resolutions in a timely manner.
• Conducted daily audits of registers to ensure accuracy in financial reporting and minimize losses from discrepancies or thefts incidents.

• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Managed conference room schedules to ensure efficient use of space for meetings and other events.

· Improved patient outcomes by implementing evidence-based therapeutic interventions in individual and group sessions.

· Contributed to the development of treatment plans for clients, resulting in more effective therapy sessions and better progress tracking.

· Enhanced client engagement with culturally sensitive approaches to address diverse psychological needs.

· Promoted client autonomy by teaching adaptive coping skills and stress management techniques through psychotherapy sessions.

· Maintained detailed records of therapy sessions while adhering to strict confidentiality standards as mandated by HIPAA regulations.