Matthew Baus
La Crosse,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Patient Appointment Service Specialist
Mayo Clinic Health System
12.2021 - Current
- Promoted a welcoming environment by greeting patients upon arrival and providing assistance throughout the visit as needed.
- Maintained accurate patient records by diligently updating contact information and appointment history in electronic health record systems.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
Auto Care Center Manager
Walmart
08.2020 - 12.2021
- Optimized technician scheduling patterns to maximize productivity during peak business hours while maintaining adequate staff coverage during slower periods.
- Increased revenue by expanding service offerings and attracting new clients through targeted marketing
- Ensured compliance with industry regulations and best practices through diligent record-keeping and reporting procedures.
Associate
Walmart
05.2010 - 08.2020
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Identified customer needs and wants to enhance customer experiences and boost sales.
Education
Bachelor Of Science - Business Administration
Winona State University
Winona, MNSkills
- Client Retention Strategies
- Professional telephone demeanor
- Sales expertise
- Customer Service
Timeline
Patient Appointment Service Specialist
Mayo Clinic Health System
12.2021 - Current
Auto Care Center Manager
Walmart
08.2020 - 12.2021
Associate
Walmart
05.2010 - 08.2020
Bachelor Of Science - Business Administration
Winona State University