Matthew Baus
La Crosse,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Patient Appointment Service Specialist
Mayo Clinic Health System
La Crosse, WI
12.2021 - Current
- Promoted a welcoming environment by greeting patients upon arrival and providing assistance throughout the visit as needed.
- Maintained accurate patient records by diligently updating contact information and appointment history in electronic health record systems.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
Auto Care Center Manager
Walmart
Winona, MN
08.2020 - 12.2021
- Optimized technician scheduling patterns to maximize productivity during peak business hours while maintaining adequate staff coverage during slower periods.
- Increased revenue by expanding service offerings and attracting new clients through targeted marketing
- Ensured compliance with industry regulations and best practices through diligent record-keeping and reporting procedures.
Associate
Walmart
Winona, MN
05.2010 - 08.2020
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Identified customer needs and wants to enhance customer experiences and boost sales.
Education
Bachelor Of Science - Business Administration
Winona State University
Winona, MNSkills
- Client Retention Strategies
- Professional telephone demeanor
- Sales expertise
- Customer Service
Timeline
Patient Appointment Service Specialist
Mayo Clinic Health System
12.2021 - Current
Auto Care Center Manager
Walmart
08.2020 - 12.2021
Associate
Walmart
05.2010 - 08.2020
Bachelor Of Science - Business Administration
Winona State University