Rebekah Vuong
Rochester,MN
Summary
Healthcare professional with over two years of patient coordination experience in a high-volume oral surgery practice, managing 50+ daily appointments across a team of nine surgeons. Certified in medical terminology, with strengths in HIPAA-compliant EHR documentation, insurance verification, and guiding patients through pre- and post-operative timelines. Selected to train and onboard new Patient Appointment Specialists. Seeking a patient-facing role in a hospital setting with expanded direct patient interaction and a more immediate impact on care.
Overview
11
11
years of professional experience
Work History
Patient Appointment Service Specialist
Mayo Clinc
Rochester, MN
12.2023 - Current
- Coordinated patient appointments using scheduling software to optimize clinic workflow.
- Trained new staff on scheduling protocols and system navigation to ensure operational consistency.
- Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
- Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
- Coordinated with other departments for seamless patient transfers, expediting necessary follow-up appointments.
Behavior Technician
Rochester Center for Children
Rochester, MN
02.2023 - 12.2023
- Delivered direct behavioral intervention services to children with autism spectrum disorder and developmental disabilities, fostering skill acquisition and emotional growth.
- Tracked and documented session details, including progress notes and incident reports, to ensure continuity of care and informed treatment adjustments.
- Taught clients social skills training techniques like positive reinforcement and prompting, facilitating improved interactions and behavioral outcomes.
Preschool Teacher
New Horizon Academeny
Rochester, MN
09.2020 - 11.2022
- Conducted engaging classroom activities that stimulated physical, mental, and social development of preschool students.
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
- Built positive relationships with parents and guardians through regular communication of student progress and milestones.
- Maintained accurate records of attendance, grades, health concerns, and other relevant information to support individual care and development.
Toddler Room Assistant
Discovery Learning Centers
Austin, MN
10.2019 - 09.2020
- Coordinated and implemented engaging learning activities for toddlers, fostering curiosity and exploration.
- Cultivated a nurturing environment that promoted positive behaviors and developmental milestones.
- Supervised and engaged with toddlers during free play, meals, and nap times, ensuring safety and social interaction.
Private Nanny
NA
Saint Cloud, MN
05.2018 - 05.2019
- Prepared nutritious meals tailored to children's dietary needs, promoting healthy eating habits.
- Supported children's academic growth by assisting with homework and school projects, fostering a love for learning.
- Ensured safe, healthy, and nurturing home environment, contributing to children's overall well-being and development.
Fitting Room Attendant
Scheels Sporting Goods
Saint Cloud, MN
01.2016 - 05.2018
- Greeted customers, delivering personalized service to enhance shopping experience.
- Assisted customers in selecting clothing items that matched their size, style preference, and budget, ensuring satisfaction.
- Supported store associates during peak periods, enhancing team efficiency and customer service.
Cashier
Scheels Sporting Goods
Rochester, MN
12.2015 - 05.2016
- Greeted customers, addressing questions about store products and services to enhance their shopping experience.
- Operated cash register with accuracy, processing various payment methods to ensure smooth transactions.
- Assisted customers over the phone with store operations, product information, and order placement to provide timely support.
Education
Some College (No Degree) -
Saint Cloud State University
Saint Cloud, MNHigh School Diploma -
Kasson-Mantorville Senior High School
Kasson, MNSkills
- Scheduling software
- Patient Communication
- Case Management
- Cross-functional coordination
- Administrative assistance
- Customer Service
- Client retention strategies
- Report Writing
- Telephone Etiquette
Timeline
Patient Appointment Service Specialist
Mayo Clinc
12.2023 - Current
Behavior Technician
Rochester Center for Children
02.2023 - 12.2023
Preschool Teacher
New Horizon Academeny
09.2020 - 11.2022
Toddler Room Assistant
Discovery Learning Centers
10.2019 - 09.2020
Private Nanny
NA
05.2018 - 05.2019
Fitting Room Attendant
Scheels Sporting Goods
01.2016 - 05.2018
Cashier
Scheels Sporting Goods
12.2015 - 05.2016
High School Diploma -
Kasson-Mantorville Senior High School
Some College (No Degree) -
Saint Cloud State University